Production Support Lead

Job description

Role: Production Support Lead Must have · Strong troubleshooting and problem solving skills · Strong business knowledge and ability to pick up application knowledge quickly · Strong written, oral communication skills and able to manage user / vendor / customer · Ability to easily adopt to any technology / environment · 5 or more years’ production support experience across multiple technologies / platform as below: · Bachelor’s degree or equivalent in computer science/engineering · Experience in the Banking industry with 5+ years in Run-the-Bank (RTB) lead role with a proven track record. · Customer Relations Management and Call Centre systems experience is an added requirement · Strong conceptual and analytical skills – demonstrating outside-the-box problem solving skills · Ability to work in a fast-paced, team-oriented environment with minimum direction and management oversight · A strong and assertive communicator in speaking and writing · Strong stakeholder management skills with main focus on continuous service improvement, consistent delivery and stability of production environment. · Hands-on and strong knowledge of Windows Server NT/ UNIX/ Sybase/Oracle/SQL Server/Java / Middleware MQ / BMC/ Control-M · Solid understanding of BAU support, incident, and problem management processes as well as escalation management across a diversified environment Essential Technical Skill · Customer Relations Management / Call Centre systems / Wealth Management. · Oracle / SQL Server / Java / Middleware MQ / BMC / Control-M · Windows Server NT/ UNIX / LINUX All your information will be kept confidential according to EEO guidelines. Accion Labs is a global technology services firm with offering a full range of product life-cycle services in the emerging technology segment. This includes Web 2.0, Open Source, SaaS/Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditional BI/DW. Through nine global offices and a rapid-response delivery model, Accion offers a range of engagement models such as turn-key projects, extended-teams, shared-IP development, offshore-leveraged engagements and professional staffing (contract, contract-to-hire & direct perm).