Production Support Manager

Job description

***Come for the Challenge. Stay for the Experience.*** At HCVT, we believe every challenge presents an opportunity to positively impact our clients and people. Talented and ambitious individuals who seek limitless professional opportunities thrive at HCVT. Our team is known for its technical skill and ability to help clients address complex business issues all while investing in and supporting our people to provide a rewarding employee experience. ***What We Do and Who We Serve*** We offer Tax, Audit, Advisory, and Business Management services to our clients, which include private and public companies, high-net-worth individuals, and family offices. We also specialize in serving clients across the following industries: Private Equity, Real Estate & Hospitality, Media & Entertainment, High-Net-Worth Individuals, Manufacturing & Distribution, Professional Services Firms, Technology, Healthcare, Nonprofit Organizations, and Affordable Housing. ***We Live Our Core Values*** Our values guide us in our day-to-day interactions with our clients and each other—Integrity at our Core; Building Success Together; Passion for Excellence; and Diversity, Equity, & Inclusion. We are focused and committed to the needs of our clients and our team. ***Discover How Far You Can Go.*** Opportunities abound at HCVT. Our firm has experienced steady growth since its founding in 1991 and continues to expand its client service offerings, creating new opportunities for professionals to grow their careers. We make significant investments in training and provide interesting, diverse, and intellectually stimulating work for our teams—the kind of work that helps you develop and refine your skills to advance in the profession. **Hybrid Work** HCVT currently offers a hybrid work model that allows eligible employees to work both remotely and in the office, based on business needs and team coordination. When working remotely, employees are expected to meet the same performance standards, adhere to the same policies, and maintain the same level of communication, collaboration, and responsiveness as working in the office. Please note that this arrangement is not guaranteed and subject to change at any time. We will strive to provide reasonable notice of any changes to your work location or schedule whenever possible. ### As a Production Support Manager, you will be responsible for the following: - Oversees investigation and resolution of incoming support requests from internal and external clients for custom developed accounting / tax systems and vendor software - Proactively communicates issues to management and development teams as needed - Partners with implementation team to facilitate smooth transition to production support - Manages support ticket backlog and prioritizes effectively to meet client service levels - Owns annual maintenance calendars and responsible for execution - Identifies trends in issues and coordinates with team to prevent future occurrences - Owns continuous creation of, and updates to, technical and end-user support documentation - Participates in change management and release management ### To be successful, these are the skills and experience you will need: - Bachelor’s degree in information systems, accounting, or related field required; accounting education / experience a plus - 5+ years of experience - Highly proficient using MS SQL and Excel; other programming languages a plus - Demonstrable experience using Microsoft Business Intelligence technologies, such as SSRS - Self-starter with ability to work independently with minimal supervision - Strong analytical, problem solving, and creative thinking skills - Excellent written, oral communication and documentation skills; able to communicate complex technical answers to non-technical people - Customer service-oriented - Flexible with changes in hours during busy season and able to assist after hours / on weekends if needed ### You Matter - HCVT provides a variety of benefits and perks that help sustain a healthy and thriving work environment. - Visit the [Benefits](https://www.hcvt.com/careers-move-forward-your-way) section to learn more