Professional Services Consultant

Job description

Who we are Mindtickle is the leading AI-powered revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. Our commitment to innovation has also earned us the "AI-based Sales Solution of the Year" award in the 8th annual AI Breakthrough Awards program (PR Newswire), and a Gold Stevie Award for Sales and Customer Service (Mindtickle)- recognition of our dedication to both product excellence and outstanding customer support. Job Snapshot Mindtickle's Professional Services team partners with some of the most complex and ambitious enterprise customers in the market to build enablement programs that drive measurable rep performance, faster ramp, and lasting behavior change. As a PS Consultant, you will serve as a trusted advisor to our largest customers, guiding them through sophisticated platform programs and ensuring that adoption translates into outcomes the business can stand behind. You will bring together a consultative approach, disciplined program management, and hands-on enablement expertise to deliver value that extends well beyond go-live. This role is well-suited to someone who has operated at the intersection of business consulting and technology delivery, who is as comfortable in an executive strategy conversation as they are running a product training session with a customer's admin team. Implementation experience is a plus, not a prerequisite. Who we are Mindtickle is the leading AI-powered revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. Our commitment to innovation has also earned us the "AI-based Sales Solution of the Year" award in the 8th annual AI Breakthrough Awards program (PR Newswire), and a Gold Stevie Award for Sales and Customer Service (Mindtickle)- recognition of our dedication to both product excellence and outstanding customer support. Job Snapshot Mindtickle's Professional Services team partners with some of the most complex and ambitious enterprise customers in the market to build enablement programs that drive measurable rep performance, faster ramp, and lasting behavior change. As a PS Consultant, you will serve as a trusted advisor to our largest customers, guiding them through sophisticated platform programs and ensuring that adoption translates into outcomes the business can stand behind. You will bring together a consultative approach, disciplined program management, and hands-on enablement expertise to deliver value that extends well beyond go-live. This role is well-suited to someone who has operated at the intersection of business consulting and technology delivery, who is as comfortable in an executive strategy conversation as they are running a product training session with a customer's admin team. Implementation experience is a plus, not a prerequisite. What you'll do? Program and Project Management Lead end-to-end program delivery across internal teams and customer stakeholders, with detailed planning that maintains accountability for milestones, risk management, and execution quality throughout the engagement. Establish structured communication cadences that keep all parties; internal and external, consistently aligned on progress, priorities, dependencies, and decisions. Prepare and deliver structured status updates and executive-facing presentations that provide meaningful insight rather than just status. Hold a high bar for delivery quality and timeliness, taking accountability for outcomes rather than activity and escalating with solutions when the program requires it. Product Adoption and Customer Training Take ownership of adoption outcomes across the customer lifecycle. Define what strong platform usage looks like for each account and develop targeted plans to close the gap. Design and facilitate structured onboarding and training programs for administrators and end users, with a focus on building internal customer capability and self-sufficiency. Deliver regular product walkthrough sessions that connect new features and capabilities to each customer's specific business objectives. Recommend platform configurations, workflow adjustments, and program design changes to drive meaningful improvements in engagement and usage. Business Consulting and Discovery Lead structured discovery sessions with senior stakeholders to capture and translate business requirements into well-defined problem statements, then propose best-practice solutions that align platform capabilities to the customer's strategic priorities. Bring a well-informed perspective to every engagement. Draw on cross-customer experience and industry best practices to proactively share what works, challenge assumptions constructively, and help customers make better decisions. Collaborate and strategize with Client Partners and internal teams to keep account strategy sharp, anticipate customer needs, and ensure the engagement is always oriented toward outcomes rather than tasks. What we're looking for The Four Capabilities That Define This Role Program and project management at enterprise scale. You have led complex, cross-functional engagements with multiple stakeholders and know how to sustain delivery momentum without constant escalation. A genuine consulting mindset. You lead with questions, frame problems before proposing solutions, and have built credibility with senior business leaders through the quality of your thinking. A proven track record of driving platform adoption with large, complex customers. You have not just designed adoption plans; you have owned the outcomes and can demonstrate measurable impact. The ability to train and enable customers on a product. You have delivered structured sessions, developed internal champions, and helped organizations build lasting competency with new technology. Required 5+ years of experience in Professional Services, management consulting, or customer-facing SaaS delivery. 3+ years leading cross-functional programs with enterprise B2B customers. Demonstrated ability to lead executive-level discovery conversations and translate strategic priorities into structured, actionable solutions. Proven experience driving platform adoption and delivering measurable outcomes with large, complex enterprise customers. Experience designing and facilitating structured training and enablement sessions, including admin onboarding and development of internal product champions. Strong executive communication skills, both written and in-person. Ability to interpret usage data and platform metrics and apply them to drive strategic recommendations. Bachelor's degree required. Technical Proficiency Familiarity with enterprise technical environments including system configuration, SSO, sandbox and production environment management, and integration workflows. Working knowledge of CRM, LMS, BI, HRIS, and CI platforms and how they interconnect within an enterprise technology stack. Ability to engage confidently in technical conversations, interpret release documentation, and navigate architecture discussions, even in a non-engineering capacity. Proficiency with AI-powered tools as part of everyday professional practice, with the ability to bring that perspective meaningfully into customer engagements. Nice to Have Experience implementing enterprise SaaS platforms. While this role is focused on post-go-live success, familiarity with deployment contexts accelerates ramp and adds credibility with customers who are earlier in their journey. Knowledge of sales enablement, sales readiness, or revenue performance platforms and the broader go-to-market technology landscape. Hands-on experience with Salesforce, HubSpot, or comparable CRM platforms and their integration with enablement workflows. Background in structured consulting methodologies or formal problem-solving frameworks. Exposure to AI agent frameworks, large language model-powered tools, or AI readiness assessment methodologies. Our culture & accolades As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks and many opportunities for growth. Our culture reflects our employee's globally diverse backgrounds along with our commitment to our customers, and each other, and a passion for excellence. We live up to our values, DAB, Delight your customers, Act as a Founder, and Better Together. Mindtickle is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire. Job Snapshot Mindtickle's Professional Services team partners with some of the most complex and ambitious enterprise customers in the market to build enablement programs that drive measurable rep performance, faster ramp, and lasting behavior change. As a PS Consultant, you will serve as a trusted advisor to our largest customers, guiding them through sophisticated platform programs and ensuring that adoption translates into outcomes the business can stand behind. You will bring together a consultative approach, disciplined program management, and hands-on enablement expertise to deliver value that extends well beyond go-live. This role is well-suited to someone who has operated at the intersection of business consulting and technology delivery, who is as comfortable in an executive strategy conversation as they are running a product training session with a customer's admin team. Implementation experience is a plus, not a prerequisite. Who we are Mindtickle is the leading AI-powered revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. Our commitment to innovation has also earned us the "AI-based Sales Solution of the Year" award in the 8th annual AI Breakthrough Awards program (PR Newswire), and a Gold Stevie Award for Sales and Customer Service (Mindtickle)- recognition of our dedication to both product excellence and outstanding customer support.Job Snapshot Mindtickle's Professional Services team partners with some of the most complex and ambitious enterprise customers in the market to build enablement programs that drive measurable rep performance, faster ramp, and lasting behavior change. As a PS Consultant, you will serve as a trusted advisor to our largest customers, guiding them through sophisticated platform programs and ensuring that adoption translates into outcomes the business can stand behind. You will bring together a consultative approach, disciplined program management, and hands-on enablement expertise to deliver value that extends well beyond go-live. This role is well-suited to someone who has operated at the intersection of business consulting and technology delivery, who is as comfortable in an executive strategy conversation as they are running a product training session with a customer's admin team. Implementation experience is a plus, not a prerequisite.