Professional Services Consultant

Job description

Job Purpose As we continue to expand our market share in the rapidly emerging Employee Experience platform category, we are looking for a Professional Services Consultant. A proficiency in German would be preferable. The Professional Services Consultant will serve as a product specialist delivering exceptional consulting services to our clients within their designated region (North America, EMEA). Reporting to the Professional Services Consulting Manager or Senior Manager, this role will be responsible for providing strategic consulting services, helping clients define requirements, and configuring and optimizing our software to achieve critical business goals. The ideal candidate will combine technical expertise, consultative skills, and strong client relationship management to drive positive customer outcomes. Key Responsibilities Technical & Consultative Expertise Provide expert advice and solutions to clients on our products and features, as well as systems, software development, and business processes Stay updated with the latest within our products and features, as well as broader technology trends and advancement Apply technical knowledge to support clients in achieving their business objectives Identify and resolve complex business or technical issues in partnership with the solutions Architect to ensure minimal disruption to the project Configure and customize our solutions to meet client-specific requirements Client Engagement & Delivery Build and maintain strong client relationships with all relevant stakeholders Understand client needs and provide support to deliver tailored solutions Communicate effectively with clients, translating technical concepts to non-technical stakeholders Represent the company professionally and demonstrate the value of our solutions Drive client adoption and ensure successful implementation of our solutions Project Support Contribute to the management of projects from inception to completion Ensure timely delivery and adherence to budget in partnership with the Delivery Manager and client stakeholders Be able to apply project management methodologies to track progress and manage deliverables Identify and mitigate potential risks that could impact project success Manage client expectations throughout the project lifecycle Documentation & Knowledge Sharing Prepare detailed reporting and presentations in partnership with the Delivery Manager for internal and client stakeholders Clearly document agreed-upon solutions in partnership with the Solutions Architect Capture all relevant information for recurring technical needs Create and maintain knowledge base articles and best practice guidelines Contribute to the development of reusable assets and templates Team Collaboration & Operational Adherence Adopt and help iterate on all processes, best practices and operational elements to ensure consistency Work effectively with cross-functional teams to deliver integrated solutions Mentor and guide associate consultants where appropriate Foster a collaborative and productive work environment Share knowledge and expertise with team members Support the Professional Services Consulting Manager in achieving team objectives Qualifications Experience 4+ years of experience in technical or business consulting or a related field History of successful client engagement and solution delivery Experience with enterprise software implementation and configuration or professional services Background in applying structured methodologies for service delivery Experience working in cross-functional project teams Technical Skills In-depth knowledge of the solutions being implemented or leveraged (Subject Matter Expert) Strong understanding of other technical systems and integrations Familiarity with software development processes and practices Experience with configuration and customization of enterprise software Understanding of data models and business process workflows Familiarity with UX/UI design principles Consultative Skills Strong analytical and problem-solving capabilities Ability to analyze complex problems and develop effective solutions Experience translating business requirements into technical solutions Strong data analysis and interpretation skills Creative and critical thinking abilities Project Management Skills Familiarity with project management methodologies (e.g., Agile, Scrum, Waterfall) Ability to manage multiple workstreams simultaneously Strong organizational and time management skills Experience in scope management and handling changing requirements Ability to track progress and report on deliverables Communication & Client Management Excellent verbal and written communication abilities Strong presentation and documentation skills Ability to explain technical concepts to non-technical stakeholders Experience building and maintaining strong client relationships Understanding of client business processes and requirements Additional Skills Strong business acumen with understanding of industry trends Ability to align technical solutions with business goals Adaptability to quickly learn new technologies and processes Team collaboration and interpersonal skills Self-motivation and ability to work independently when needed Education & Certifications Bachelor's degree; Master's degree preferred, either degree in Computer Science, Information Technology, or related field a plus Relevant certifications (e.g., PMP, ITIL) a plus Travel Requirements Willingness to travel up to 30% (domestic and international) to support client engagements Location Flexible with preference for major business hubs in North America (ET) or Europe (GMT/CET) We are united by a shared purpose and are committed to truly understanding each other. We know that everyone is unique and has their own story. We strive to have a diverse workforce that embraces and celebrates one another. We are united in building connections and curious to learn from each other so that we continue to grow together to build the workplace of tomorrow. Why Work For Unily? In addition to a generous base salary and discretionary company bonus, here are some things we think you will love: Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won’t find a friendlier or more dedicated bunch of people. Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. The flexibility that we offer. We don’t just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work. We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more. Our commitment to sustainability and giving back to the community. We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme. View Unily's UK & EEA Careers Privacy Notice here About Unily Unily partners with the world’s largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily’s market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace. Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2024 Gartner® Magic Quadrant™ for Intranet Packaged Solutions, the 2024 Forrester Wave™: Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey.