Professional Services Consultant (German speaker)

Job description

The Professional Services Consultant plays a key role in our Services organization, acting as a customer-facing representative of Nexthink. You will deliver advisory and technical services for Nexthink products, ensuring customer expectations are met or exceeded in terms of technical execution and business impact. This role extends beyond implementation. You will engage regularly with customer stakeholders to define business challenges, design outcome-driven use cases, and guide solution adoption to improve digital employee experience and overall business operations. By combining consultative engagement with hands-on configuration, you will help customers embed Nexthink into their operational workflows and realize measurable value. This position requires a dedicated and enthusiastic professional with strong technical, analytical, and communication skills, capable of establishing and maintaining trusted advisor status. Consultative Engagement & Use Case Leadership Lead recurring customer sessions to identify, prioritize, and design outcome-driven use cases aligned to business and operational objectives. Drive consultative conversations to define business issues and remediation possibilities achievable with Nexthink products and services. Translate business requirements into structured solution designs that consider process alignment, stakeholder engagement, and operational impact. Guide customers in embedding Nexthink into service management and cross-functional operational workflows. Empower customers to fully adopt Nexthink solutions while maintaining trusted advisor status. Support customers in progressing toward defined milestones and measurable outcomes. Technical Implementation & Solution Execution Implement, configure, and operate Nexthink products ensuring alignment with best practices and approved solution designs. Develop dashboards, investigations, alerts, campaigns, and automation workflows. Support integrations with customer systems using scripting and API-based approaches where required. Analyze endpoint and operational data to generate actionable insights and optimize use case effectiveness. Troubleshoot technical challenges using structured problem-solving techniques. Maintain accurate documentation of configurations, solution designs, and engagement activities. Leadership, Collaboration & Professional Excellence Lead technical engagements and collaborate effectively with colleagues, taking direction as needed. Continuously enhance skills and resolve issues using structured problem-solving tools and techniques. Effectively acquire, present, and clarify information using strong communication skills across various platforms. Commit to customer satisfaction, act with integrity, and treat colleagues with respect, promptly addressing service delivery issues. Ensure timely and accurate compliance with service processes, including schedule management, reports, expenses, and timesheets. Required Qualifications 3–5 years of consulting or advisory experience, preferably in a customer-facing services role in the technology industry, B2B, SaaS, or similar. Strong ability to gather and translate business issues into structured technical solutions. Ability to drive consultative conversations defining business challenges and remediation possibilities. Exceptional analytical skills with the ability to interpret and visualize data to generate actionable insights. Excellent knowledge of Microsoft Windows clients and applications. Ability to quickly learn new technologies in an unsupervised environment. Excellent communication, teamwork, and time management skills. Desired Skills Working knowledge of Nexthink and its products. ITIL v4 knowledge. Experience in scripting and integration concepts (Python, JSON, PowerShell, REST API, LDAP, SSO, BASH). Experience in data analytics and visualization tools (SQL, Power BI, Tableau, etc.). MacOS familiarity. Previous enterprise operations experience a plus (IT infrastructure, capacity planning, end-user hardware/software engineering). A professional level of German language could be a big advantage. We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package. 📍Amazing location in Cannon Street, not far from St. Paul's Cathedral. 🏡 Hybrid work model balancing office and remote work, fostering effective onboarding and team connections for new hires. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days. 🩺 Fully covered private health insurance for you and your family, life insurance plans, and Medicash Solo Level 2, ensuring comprehensive protection. 💰 Pension contribution of 12% (6 % from the employee and 6% from the employer). 📚 Free access to professional training platforms to explore your interests and enhance your skills. 🍼 16 weeks of fully paid leave for primary caregivers, 6 weeks for secondary caregivers, and Kiddivouchers to ease childcare expenses. 🚆 50% reimbursement on public transportation fees, up to a maximum of 1,250£ gross/year. 🤸 Reimbursement of up to £40 for gym and fitness memberships monthly. 📣 Bonuses for referring successful hires after three months of continuous employment. Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. #LI-Hybrid