Professional Services Consultant I

Job description

“The Technical & Professional Services team brings together curious problem-solvers who care deeply about their clients, their craft, and one another. The work is challenging, meaningful, and rarely done alone. People share what they know, step in when support is needed, and celebrate each other’s success. It is a team where you can grow, make a real impact, and enjoy the people you work alongside.”— Wyatt Hook, Director, Technical & Professional Services Ready to shape the future of workplace learning? Join Absorb as a Professional Services Consultant and help bring customer learning strategies to life through hands-on Professional Services delivery. From LMS administration and technical configuration to reporting, analytics, integrations, and other purchased services, you’ll complete high-quality deliverables from documented requirements in partnership with Absorb’s Client Services organization. Every project brings a new challenge, a new customer story, and a new opportunity to make a lasting impact, all while collaborating with a passionate team that loves solving complex problems and helping customers succeed. What you’ll do: - Complete assigned Professional Services deliverables in accordance with the Statement of Work, documented requirements, timelines, and established quality standards. - Lead discovery and requirements sessions with client stakeholders and turn the output into statements of work with defined milestones, deliverables, and acceptance criteria. - Review documented requirements and clarify questions, dependencies, or gaps with the stakeholders before beginning work. - Coordinate internally and externally with stakeholders and relevant technical teams to communicate progress, surface blockers, and confirm priorities for assigned deliverables. - Complete hands-on configuration of Absorb LMS environments, including departments and roles, enrollment rules, automated workflows, branding, e-commerce settings, reports, and other purchased deliverables. - Complete assigned configuration and data-related work and coordinate with internal stakeholders on data migration, single sign-on (SAML 2.0, OIDC), REST API use, and scheduled data feeds, working with Technical Services on build and testing as required. - Manage a portfolio of assigned deliverables across multiple concurrent engagements, tracking work status, dependencies, effort, and due dates, and reporting progress or risks to Absorb CS stakeholders and Professional Services leadership. - Document completed configurations, validation results, decisions, and handoff notes so the internal stakeholders can coordinate client review and final acceptance. - Act as a consulting resource to internal teams on LMS administration and data questions that fall outside standard support. What you’ll bring: - Hands-on administrator experience with at least one commercial LMS such as Absorb, Docebo, Cornerstone, SAP SuccessFactors, or Workday Learning. - A record of completing hands-on deliverables across multiple concurrent client engagements, each with defined requirements, timelines, and quality expectations. - Working knowledge of single sign-on standards (SAML 2.0, OIDC), REST APIs, and flat-file data feeds. - Comfort with data: building reports, validating imports, and documenting results clearly for the internal and external stakeholders. - Familiarity with e-learning standards (SCORM, xAPI, AICC) and HRIS or HCM integrations is an asset. - PMP, CAPM, or comparable project management training is an asset. - Bachelor’s degree or equivalent practical experience. Are you ready to become an Absorber? What we offer: - Fully remote-first work with flexible work arrangements 🏡 - Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location 🧘 - New Hire Equipment Allowance and monthly Flex Allowance to support your success 📦 - Endless opportunity for career growth and internal mobility 🌱 - Employee driven DE&I programs 🫶 Who are we? Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. With its innovative Strategic Learning Systems (SLS) approach, Absorb empowers businesses to align learning with strategic goals, driving measurable impact and workforce agility. The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide. Trusted by over 3,300 organizations and 34 million users, Absorb is redefining the future of workplace learning through cutting-edge AI, seamless integrations, and an unwavering commitment to innovation. We empower learners to enrich their lives, workplaces and communities. Our values are simple: - We achieve exceptional results by genuinely caring about each other and the work we do - We’re united, and we grow through our commitment to elevating continual learning! AI @ Absorb We believe in the power of AI and technology to make learning accessible to everyone. By exploring new tools and constantly experimenting, we’re redefining what’s possible. We take an AI‑first approach to unlock human potential, drive impact, and scale better outcomes. As the world evolves, Absorb is committed to growing with you. Investing in your skills every step of the way. We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications. Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.