Professional Services Consultant - Patient Access/Front Desk

Job description

Job Description: The Consultant I, Professional Services, is responsible for assisting clients in meeting their organizational goals and objectives across the Front Desk and Patient Access functions of their practice. This role serves as a trusted advisor on the workflows that shape every patient's first interaction with a practice: scheduling, registration, insurance eligibility, patient communication and reminders, check-in, and point-of-service payment. This role sits within our Front Desk Department; a consulting team built around the complete patient access experience and the measurable outcomes it drives for practices. This consultant works directly with practice leadership, administrators, and front office teams, leading discovery to understand current workflows and goals, recommending best practice processes and configurations, and supporting adoption through to measurable results such as reduced no-shows, cleaner registration data, shorter check-in times, and improved point-of-service collections. Render consulting services at client sites, corporate offices, and remotely. Provide consultative advice, recommendations, and solutions to clients reflective of best practice processes and workflows. Perform and document Discovery for new implementations, used to determine client specific configurations and workflows. Build, configure, maintain and edit best practice workflows to meet specific client needs. Document identified gaps in product functionality using standardized processes. Document all client interactions using standardized processes. Responsible for Go-Live support and adoption of the company's products. Maintain subject matter expertise to complete assigned work. Travel up to 75%. Perform other duties that support the overall objective of the position. Education Required: Bachelor's Degree in Computer/Data Science, Business Administration, Health Informatics, or related discipline. Complete continuing education programs and additional training related to this role as required by manager. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: 6+ years of experience in consulting and/or direct implementation experience with ambulatory health information systems. 6+ years of experience working with healthcare-oriented clients and projects. Experience working with and managing process improvement and/or clinical/business transformation projects. License/Certification Required: NextGen NCP Certification within 6 months of employment. Maintain and renew certification. Knowledge, Skills & Abilities: Knowledge of: Knowledge/experience working within the software life cycle; client relationships and effective customer service methodologies. SQL, SAS, or other database management tools; healthcare delivery including but not limited to the HITECH and MACRA legislation and related programs and regulations. Skill in: Project management, communications (verbal, written), presentation, organizational skills, time management, problem solving, conflict resolution, interpersonal skills, customer/client orientation. Ability to: Ability to adjust to rapidly changing priorities, multiple demands, and ambiguity; develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences with ability to actively listen to others and adjusts to fit the audience and the message; prioritize workload, meet deadlines, and multi-task while maintaining attention to detail; establish and maintain effective working relationships through collaboration and respect; deliver professionalism in a virtual environment with prompt communication, camera-on culture, appropriate personal presentation. The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.