Professional Services Engagement Manager

### **Meet Yubico** Yubico is a global leader in identity security and creator of the YubiKey, the original hardware-backed passkey. We are publicly traded on Nasdaq Stockholm; our global footprint includes headquarters in Stockholm, Sweden, Silicon Valley, California; and Singapore. **Why Join Our Mission?** At Yubico, we are guided by a shared belief that your work matters. We operate under a cultural philosophy of *Speed with Integrity*, pushing the boundaries of technology to secure the AI frontier—protecting both human and agentic AI interactions—and leading the transition to post-quantum cryptography. In everything we do, we live by our core values: - **Battle Friction:** We constantly look for new ways to simplify our products, our work, and the user experience. - **Inspire Higher:** We think big, champion the open internet, and strive to do the right thing even when it is difficult. - **One Team:** We are open, responsive, and collaborative, overcoming challenges and celebrating our successes together. Aligned with our commitment to open standards, we foster a thriving builder ecosystem through the [Yubico Developer Program](https://developers.yubico.com/), offering free [open-source repositories](https://developers.yubico.com/Software_Projects/), libraries, and SDKs to help developers rapidly integrate strong hardware authentication into any application. Through close collaborations with technical partners like Google, Microsoft, and Amazon, as well as newer frontiers like OpenAI, we continue to shape a safer digital world while donating security keys to protect vulnerable communities, journalists, and humanitarian groups worldwide through our [*Secure it Forward*](https://www.yubico.com/why-yubico/secure-it-forward/) program. ## The Role Yubico is seeking an experienced and highly motivated Engagement Manager to join our Professional Services group. This external-facing role will primarily focus on enterprise-wide customer deployment projects, working closely with customers to ensure their successful Yubico deployment, as well as working with Yubico’s Customer Experience, Solutions, Product, and Engineering teams. The ideal candidate will have strong consulting skills, a robust technical background, excellent project management skills, and a proven ability to drive complex technical initiatives with customers from conception to successful completion within a fast-paced, global environment. ## Tasks & Responsibilities - Engage with enterprise customers to successfully lead and manage end-to-end deployment projects, ensuring alignment with Yubico strategic objectives. - Act as a consultant/advisor to guide customers on the optimization of their Yubico rollout strategies, using best practices and your experiences to help plan successful and timely Yubico deployments. - Support clients in planning, organizing and managing all phases of a project lifecycle to ensure successful delivery. - Assist customers in developing deployment project plans, and provide regular updates and reports on their progress to internal stakeholders. - Translate customer requests and requirements into business value, providing feedback to internal groups such as Customer Experience, Product, Engineering, and Solutions Engineering teams for consideration in Yubico product enhancements and new product offerings. - Support clients in identifying project risks and dependencies, while recommending solutions internally and externally to keep projects on track. - Conduct and lead Operational Deployment workshops for customers to assess their operational readiness. - Write custom deployment recommendations guides, best practices and white papers in support of client engagements. - Manage project documentation, ensuring all project artifacts are accurately maintained and accessible. - Stay current on Yubico products, security protocols (e.g., FIDO2, WebAuthn, Smart Card/PIV, OTP), Yubico competitors, and industry trends. ## Basic Qualifications - 7+ years of experience in similar roles, such as Professional Services and/or technical project management, preferably in a software or hardware technology company. - Experience in client consulting and in working with complex, multi-divisional, multi-geographical customers. - Experience with complex and/or large deployments, product launches or implementations of technology hardware or software. - Proven project management skills with the ability to manage multiple simultaneous tasks and prioritize/re-prioritize as necessary. - Strong background in identity and access management (IAM), identity verification (IdV), cybersecurity, and/or authentication technologies. Familiarity with YubiKeys is a big plus. - Experience in enterprise account management and working cross-functionally with internal teams. - Excellent oral communication and presentation skills and ability to speak to multiple audiences (i.e., executives, business, technical) and effectively lead customer engagements. - Strong writing skills with the ability to effectively communicate complex ideas and information through short-form and long-form documents as well as through presentation decks. - Ability to translate technical concepts into clear, concise, and actionable plans for diverse audiences. - Strong analytical and problem-solving abilities. - Ability to travel up to 15% to customer sites or internal company events. - Native or conversational German language skills, as well as English proficiency. ## Preferred Qualifications: - Strong knowledge of commonly used security technologies and protocols including multi-factor authentication, single sign-On, VPN, RDP, and various protocols and standards such as OATH, SAML, OpenID, ADFS, FIDO/FIDO2, WebAuthn, CTAP/CTAP2, X.509, Federal PKI. - Industry certifications in cybersecurity or project management (e.g., CISSP, CISM, PMP). - Experience with identity providers such as Microsoft, Okta, Google, Duo and Ping and identity verification vendors such as HYPR and Nametag. - Hands-on experience with enterprise deployments and system integration. We are an equal opportunity employer, we value diversity and uphold an inclusive environment where all people feel that they are equally respected and valued. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, religion, national origin, disability, protected Veteran status or any other characteristic protected by law. We'd love to learn about what you can add to our diverse team. We are an E-Verify Participating Employer. Yubico does not accept agency resumes or referrals so please do not send them to our careers staff or employees. Yubico is not responsible for any fees related to unsolicited resumes or referrals. Personal data submitted through this form is used for managing Yubico’s recruitment activities, which include facilitating any application you make, setting up and conducting interviews and tests for applicants, evaluating and assessing results and selecting candidates, and as otherwise needed in our recruitment and onboarding processes. The use of your personal data may also be necessary prior to entering into a contract with you (that is prior to offering you a job with Yubico). Your personal data will only be used for the purposes for which it was collected and in accordance with the [Yubico Privacy Notice](https://www.yubico.com/support/terms-conditions/privacy-notice/). We only keep your personal data for as long as necessary and in compliance with Yubico’s record retention policies. If you have asked us to, we will keep you informed of other opportunities at Yubico. We do this in various ways, including email and by phone. 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