Professional Services Engineer - Boston

Job description

Innovation Starts With You Propel your career at Belden, where innovation creates possibilities—for our people, our customers, and the communities we serve. We connect people, information, and ideas to solve the world’s most complex connectivity challenges, turning curiosity into meaningful impact. Here, you’ll take on work that challenges you, supports your growth, and empowers you to shape what’s next. You’ll collaborate with global teams, gain diverse perspectives, and contribute to solutions that extend beyond our business—creating value in the world around us. Together, we are shaping the future of digitization and paving the way for the next generation of innovation. Job Summary Belden’s Professional Services Engineer serves as a key customer-facing expert responsible for delivering advanced automated networking and cybersecurity solutions. In this role, you will assess, design, implement, configure, commission, and optimize complex IT and OT network environments, ensuring exceptional customer satisfaction throughout every engagement. The ideal candidate location is in Greater Boston for better proximity to a major customer account for Belden. Reporting to the Director of Professional Services, you will apply deep expertise in network architecture, data protection, and orchestration best practices to improve performance and reliability across customer networks. Your contributions will directly support client success while reinforcing Belden’s position as a leader in industrial networking solutions. Responsibilities include: Conduct in‑depth network and cybersecurity assessments, audits, and health checks to identify improvement opportunities and recommend best‑practice solutions. Prepare and maintain comprehensive assessment reports, technical documentation, and related customer‑support materials. Serve as a technical consultant, partnering with project managers and customer stakeholders to implement advanced configurations and integrations. Lead deployment planning, equipment preparation, and on‑site implementation activities, including hardware installation and software configuration. Install and integrate solutions both onsite and remotely, ensuring adherence to established methodologies, processes, and system requirements. Support customers and partners with configuration requirements for integration points within their environments. Provide subject‑matter expertise across the full product suite, implementation methodologies, and relevant technologies. Ensure successful installation, commissioning, and validation of customer solutions. Develop and deliver customized technical training for customers, installers, engineers, and other key audiences. Optimize network designs and configurations to meet customer needs. Complete solution handover to support teams, ensuring smooth operational transition. Education & Experience 5+ years of experience in solution creation in an industrial automation networking environment Bachelor's degree in engineering, information technology or computer science Experience with a service delivery role in an industrial automation market Experience and technical know-how in network communications Abilities Deep understanding of networking disciplines including cybersecurity, network architecture, edge computing, data orchestration, and wireless technologies. Strong analytical skills with proven experience identifying root‑cause network issues and delivering effective, timely solutions. Excellent communication and customer‑engagement capabilities, with the ability to understand requirements and deliver customized technical training across diverse audiences. High proficiency in preparing clear, detailed assessment reports, technical documentation, and architectural deliverables with strong attention to accuracy. Demonstrated success in similar roles within the networking, industrial automation, or telecommunications sectors. Ability to work independently or within multidisciplinary teams to meet goals and deliver high‑quality outcomes. Preferred Certifications Belden Certified Networking Engineer Cisco CCNA / CCNP / CCDP HP, Extreme, Juniper CompTIA Network+ or Security+ Certified Information Systems Security Professional (CISSP) or GIAC certifications (GSEC, GRID, GICSP) Industrial Networking Certifications such as: Rockwell ACP Siemens Industrial Networking certifications Cloud & virtualization certifications: AWS Solutions Architect Microsoft Azure Administrator Wireless certifications: CWNA Preferred Tools Experience Networking & Security: Switches, routers, and industrial Ethernet devices (Belden, Hirschmann, Cisco, Moxa) Firewalls and security appliances (e.g., Belden, Palo Alto, Fortinet, Tripwire) Monitoring & Management: Network monitoring platforms (Industrial HiVison, SNMP tools, SolarWinds, PRTG, Nagios) Packet analysis tools (Wireshark, TCPdump) Wireless Network (NetSpot, Ekahu, etc) Automation & Orchestration: Network configuration automation tools (Ansible, Python scripts, YAML‑based config templates) OT/ICS orchestration platforms (Belden, Tripwire Enterprise & ICS-focused tools) Documentation & Reporting: Microsoft Visio for network diagrams & process flows Word/Excel/PowerPoint for reporting and customer documentation Salesforce, Jira, Confluence, ServiceNow for project, service, and knowledge management Operating Systems & Environments: Windows, Linux, and embedded OS‑based devices Virtualization platforms (VMware ESXi, Hyper‑V) Ability to travel to perform the duties of the role (Travel Frequency: +50%) Let’s Create Possibilities Together. Join a global community shaping the future of intelligent connectivity. At Belden, you’ll help push the boundaries of technology and write the next chapter of innovation, creating possibilities for your career, your future, and the world around you. These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job. Applicants can expect a base compensation range of $110,000 - $145,000.00, plus benefits and additional incentives based on the level of the role. This is the reasonable estimate that Belden believes it might pay for this job based on applicable circumstances at the time of posting. Belden may ultimately pay more or less than the posted range as permitted by law, and commensurate with the applicant’s experience, qualifications, and geographical location. Belden also offers hybrid and remote work practices where feasible and provides employees with benefits that could include health/dental/vision, long term/short term disability, life insurance, HSA/FSA, matching retirement plans, paid vacation, parental leave, employee stock purchase plan, paid leave for volunteer work in your community, training opportunities, professional talent management and succession planning, corporate health well-being initiatives and a work culture which includes commitment to diversity, equity, inclusion and sustainability! #LI-NG1