Professional Services Manager

Job description

About the role: We are seeking a Professional Services Manager (PSM) to lead a team of engineers delivering automation solutions within a SOAR-driven environment while remaining hands-on in customer delivery. This is a player-coach role, combining deep technical execution across Swimlane Platforms and automation use cases with active coaching, mentorship, and team leadership. KEY RESPONSIBILITIES Contribute to customer implementations, integrations, and migrations Act as a technical escalation point for team members Coach and mentor engineers across technical and client-facing skills Drive delivery quality and consistency Conduct performance reviews and development planning Partner cross-functionally across PM, TAM, and technical teams Support customer escalations and key conversations Requirements: 2+ years in Professional Services, Consulting, or Technical Delivery at a security vendor, SOC/IR experience, federal Cyber Protection Team experience or a combination of the three 1+ years mentoring or leading engineers Proven experience delivering complex customer solutions Strong client-facing communication skills Bachelor’s degree in Computer Science, Information Technology, Engineering, or relevant field. Year for year of relevant work experience may be substituted for the degree. Demonstrated experience working in Security Operations Centers (SOCs) and Incident Response (IR) processes and procedures A strong understanding of modern cybersecurity technologies and methodologies Ability to quickly grasp complex technical concepts and make them easily understandable verbally, in writing, and designing supporting network diagrams/illustrations as necessary PREFERRED EXPERIENCE Player-coach or team lead experience Automation, security operations, or enterprise software background Experience in high-growth environments SUCCESS METRICS High-quality, consistent delivery Team growth and promotion readiness Strong customer satisfaction Improved delivery efficiency The Perks of being a Swimlaner: Competitive Benefits & Compensation Stock Options Training & Professional Development Opportunities MacBook Pro Great Company Culture We value collaboration and innovation Give-back Volunteering Opportunities Here at Swimlane, our core focus is to Automate the World of Security and we strive to represent our five core values in everything we do: Punch above your weight class - We make the most of our circumstances and constantly surprise and impress with our ability to deliver. Be a happy innovator - The hard problems are the fun problems to solve, we’re excited to take on difficult challenges and find creative solutions. Always be leveling up - We are continuously improving, embracing change, and consuming information to better ourselves and each other. Move at the speed of WOW - We work with an extreme sense of urgency, but we never compromise quality. Have honesty and integrity in ‘all the things’ - We make decisions with the best of intentions, doing what is right for as many stakeholders as possible. What’s the best thing about working at Swimlane? If you ask the team, they'll tell you it's the people. Swimlaners are innovative, collaborative and driven by the purpose of revolutionizing the way security teams automate and respond to alerts. Headquartered in beautiful Denver, Colorado, Swimlane's staff spans 28 states and 23 countries! To complete your application, please submit your resume to Who we are, and what we offer: Swimlane is redefining security operations with Agentic AI automation that empowers organizations to work smarter, respond faster, and stay ahead of threats. Our low-code platform combines automation, orchestration, and intelligent reasoning to unlock true operational autonomy across the modern SOC. At Swimlane, we put people first. We foster a culture of innovation, trust, and continuous improvement—where your ideas matter and your work drives meaningful change. Join us and help build the next era of Agentic AI-powered security operations.