Professional Trainer (EMEA)

Job description

At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you’ll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives. Professional Trainer (EMEA) At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you’ll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives. A Sonos Professional Trainer for EMEA is responsible for bringing educational moments to life across the Europe, Middle East, and African markets to our partners in the Professional channel. The ideal candidate for this role will have a deep understanding of consumer electronics, be an expert on home audio and networking solutions, and have a passion for communicating stories to a large variety of audiences. Members of the Sonos Global Training & Education Team embody all of Sonos’ behaviors, Respect, Collaboration, Transparency, and Ownership. What You’ll Do: Present engaging educational content verbally to both small and large audiences in a variety of formats. These formats include in-person events and meetings, live and pre-recorded webinars, on-camera video training, and live trade show events. Speak the operating languages of the audiences we connect with: Professional audio-video installation, retail consumer electronics, and more. Navigate and deploy different communications styles dependent on the audience. Work in a fast paced, ever changing environment that requires flexibility and compassion for both partners and internal teams. Collaborate remotely and in-person to innovate how the Sonos Global Training & Education Team connects with our audiences to make our training activities the most enjoyable and fulfilling educational experiences in the industry. Work closely with the Americas Pro Training Team to understand best practices and deliver them to a European audience. Work closely with the EMEA professional sales team to not only use education as a way of driving sales and advocacy, but to identify opportunities for training material to alleviate issues in the installation process. Work alongside distributor partners to reinforce key training messages to drive confidence and scale in their training abilities within markets and additional languages. Develop an expertise in the technology and installation practices of Sonos hardware and software solutions Communicate with our partners outside of training events to answer questions and clarify key topics. Keep up with industry trends and technology to ensure that the team is the authority on any topic that complements or competes with Sonos. Continually practice presentational skills to maintain training performance at an elite level. Continue to build on the legacy of “best in class” training moments that Sonos has delivered over the last 10+ years. What You’ll Need: Basic Qualifications At least 3-5 years of experience in the professional AV industry, selling, installing, or educating on industry technology and solutions Demonstrated experience, and success with enthusiastic public speaking and on-camera presentations Effective experience in communicating knowledge to others while adapting to the audiences needs Language fluency in English The ability to travel throughout North America, Europe, Asia, and Australia for potential in-person training events on a monthly basis. Preferred Qualifications 1-3 years of experience in the technical education field Experience in audio video retail, installation, or design Proficiency in writing in a clear and conversational style Humility to identify opportunities in oneself and the team A passion for consumer and professional electronics Experience collaborating with teammates and cross-functional teams Proficient in Microsoft Powerpoint and Google Slides Proficiency in Adobe Suite, specifically Adobe Premiere A curiosity to learn new skills and a dedication to master those skills. Highly organized and able to deliver multiple projects at the same time. Additional language fluency in French, German, Dutch, or Arabic A love of the music and home theater experience Your profile will be reviewed and you'll hear from us once we have an update. At Sonos we take the time to hire right and appreciate your patience.