Profitability Data & Process Development Manager

Job description

Company Description The Customer Profitability Management (CPM) team is responsible for the management and development of innovative system solutions that generate valuable business insights about our customers and profitability in the Red Bull organizations around the globe. Acting as a bridge between business and IT, the Profitability Data & Process Development Manager ensures holistic system solutions based on strong alignment of content, processes and people, with high focus on user centricity. Your mission will be to improve user experience, secure data quality and find process efficiencies. You will also be responsible to understand, guard and optimize the way that our CPM systems are integrated with other Red Bull tools within the Finance, Sales and Operations departments. This requires the understanding and transformation of business requirements into system-based concepts that serve as the foundation for technical implementation. Strong management of projects and project teams, as well as a solid understanding of core processes in the areas of Revenue Growth and Profitability Management are essential to effectively drive conceptual discussions and find innovative solutions to tackle complex topics. This role also involves the definition, implementation and ongoing monitoring of governance frameworks and standards to increase operational efficiency and data quality. Acting as a point of contact for key users in HQ and the countries, you provide support in case of any tool and process related questions as well as system issues. Job Description CONCEPT & PROCESS DEVELOPMENT As a member of our team, you'll oversee programs and projects in the area of Revenue Growth and Profitability Management with focus on the development of new system solution designs by collecting, analysing and challenging business requirements. With your deep expertise of concepts, end to end processes and technical skills, you provide an objective and holistic perspective to shape our processes and system landscape towards increased maturity levels. Focusing on data integration and efficiency you avoid isolated solutions and secure an end-to-end approach of all anticipated changes. You'll act as a translator between business and IT, defining detailed requirements into system-based concepts, which can be used as basis for the technical implementation (BSS - Business Scope Statements). You are responsible for defining scope, provide direction and content input and allocate work packages across the project team, while ensuring deliverables result in high quality requirements documentation. You’ll steer discussions, challenge the status quo, as well as continuously identify and manage various project and process dependencies. Therefore, an understanding of business content, cross functional processes and complex technical solutions is essential. PROJECT MANAGEMENT Acting as business project manager you lead complex projects with broad scope, especially those tackling new, unstructured topics, with a high level of integration, require multiple stakeholder coordination and/or with high management involvement. You'll be fully responsible to independently define, structure and manage project plans and relevant work packages considering e2e process and data flow design. In alignment with IT you’ll set up realistic timelines considering resources and constraints, track progress of milestones, allocate resources, monitor budgets and ensure deadlines are met. Fully independently, you’ll ideate, structure, prepare and run workshops throughout the different project stages. You’ll set the right priorities and communicate pro-actively with all involved parties, identify bottlenecks, find alternatives to remove roadblocks and de-escalate conflicts. You'll be responsible to ensure high quality and functional integration of all technical developments through detailed test planning and test execution. After successful testing, you'll ensure the relevant detailed technical internal documentation is accurate and comprehensive. To ensure awareness and system adoption you will work on the conception, creation and review of Global-/Key-/End User communication plans, trainings and workshops as well as lead the preparation of related materials and documentation. For this reason, senior-level experience in project and stakeholder management, along with strong communication and presentation skills, is crucial. SUPPORT & GOVERNANCE FRAMEWORKS As part of a team, you will be responsible to provide second level user support, securing correct and efficient handling and resolution of requests raised by local key users around the world and maintaining high service levels through proactive management, process monitoring and efficient collaboration with IT and external consultants. You'll be entrusted with the definition of the necessary governance frameworks and standards to ensure CPM data quality and accuracy across the end-to-end process, including the monitoring of data flows and the management of master data for consistency across systems. You'll ensure governance standards and internal processes are clearly documented, accessible and lived through the organisation. In addition, you'll be responsible to secure that all new processes and system developments incorporate the necessary governance metrics and monitors before they move into production systems. PROCESS & CONTENT QUALITY In this role, you'll act as partner for both subsidiaries and HQ in establishing and fully taking advantage of the potential of the CPM systems, where you have deep understanding of the end-to-end business processes and concepts as well as the strategy behind and their interconnection with other areas of the organisation. You will collaborate with sales, revenue management, finance and operations teams to keep a strong alignment on the short and long-term strategy. Hence, it is important that you have a solid and diverse business background to understand and challenge different cross-functional topics. With your know-how of the tool landscape, data flows and integration, you’ll coach and act as expert on demand to the team or other departments in case of process and/or system-related issues and questions that carry a high level of complexity. Furthermore, you’ll lead initiatives that aim to support subsidiaries in optimising their cross functional processes and improving their data quality, driving cross-functional discussions, challenging established processes and finding efficiencies. Qualifications 10+ years of relevant experience in the fields of Revenue Management, Finance, Controlling, and/or Sales Systems; experience in FMCG industry is an advantage Experience in Project Management and/or Product Management with proven track record. Strong understanding of process management and data governance principles. Independently ideate, structure, prepare and run meetings & workshops in a project context. Lead process and conceptual discussions incorporating an end to end perspective and strategic direction. Good communication & presentation skills with internal & external stakeholders across departments and hierarchy levels. Strong technical skills, familiarity with ERP systems or any integrated business analytics tools (SAP - CRM, ERP (SD, FI, COPA, CCM), S4/HANA, SAC, BI or Essbase, Oracle, Salesforce, etc.) Handle high level of ambiguity and are able to structure the content and project deliverables for the desired outcome. Understand complex end-to-end processes, identify risks and find solutions. High attention to detail with excellent organisational and analytical skills and the capability to handle multiple complex projects and stakeholders across different departments. Creativity and ability to translate concepts into processes with attention to detail, while focusing on the overall context & company strategy. Team player, self-motivated, goal-oriented, flexible and able to work under pressure in a fast-paced environment Additional Information Due to legal reasons we are obliged to disclose the minimum salary according to the collective agreement for this position, which is EUR 2,986 gross per month. However, our attractive compensation package is based on market-oriented salaries and is therefore significantly above the stated minimum salary. As an employer, we value diversity and support people in developing their potential and strengths, realizing their ideas and seizing opportunities. We believe passionately that employing a diverse workforce is central to our success. We welcome applications from all members of society irrespective of age, skin colour, religion, gender, sexual orientation or origin.