Program Associate, Administrative Enforcement

Job description

Under general supervision, with some latitude for independent initiative and judgment, performs one or more of the following or similar difficult and responsible administrative functions: - Perform targeted outreach to customers who have difficulty certifying the correction of an open OATH summonses. - Collaborate with other DOB units in an effort to increase the number of summonses corrected. - Provide technical assistance to customers who have difficulty navigating the certificate of correction process. - Work with unit leaders to develop and update unit materials and instructional guides. - Prepare and present instructional materials to the public and others, as it relates to AEU processes. - Review certificates of correction to determine if the proper documentation is included and that submissions meet minimum agency requirements. - Provide clear, concise, complete, and correct results of a certificate of correction review to customers. - Make appropriate recommendations and/or referrals when dealing with difficult or special cases. - Provide adequate customer service to customers who appear in-person for assistance. - Process and respond to correspondence received by the unit. - Maintain general files for the unit. - Research and respond to Freedom of Information Law (FOIL) and subpoena requests, as necessary. - Provide telephone and online help form coverage and respond to telephone inquiries, from the public and other department personnel. - Respond to inquiries submitted to the unit’s online help form. - Process and Data Enter Notices of Violation as necessary. - Performing other related duties, including special projects, as directed by supervisors. CIVIL SERVICE STATUS Only permanent Principal Administrative Associates, applicants who are reachable on the Principal Administrative Associate open competitive list, and applicants as indicated below will be considered. Candidates who are permanent in comparable civil service titles may be considered for title change under rule 6.1.9 of the Personnel Rules and Regulations of the City of New York To Apply: Visit Jobs NYC () to view and apply for available positions. Search by agency (Department of Buildings), keywords, or for the specific Job ID #. NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED. REMOTE WORK: This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program. PRINCIPAL ADMINISTRATIVE ASSOC - 10124 1. A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or 2. An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or 3. A four-year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; or 4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 year. The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.