Program Coordinator

Agency NC State Highway Patrol Division NC State Highway Patrol Job Classification Title Program Coordinator I (S) Position Number 60031114 Grade NC08 About Us The North Carolina State Highway Patrol's primary mission is to reduce collisions and make the highways of North Carolina as safe as possible. The NCSHP has more than 1,600 troopers who cover nearly 80,000 miles of North Carolina roadways, more than any other state except Texas. In addition to enforcing the state's traffic laws, state troopers also guide traffic during hurricane evacuations, re-route traffic around hazardous chemical spills, and they stand ready should any act of terrorism occur. State Troopers are committed to protecting North Carolina's motoring public. Description of Work The North Carolina State Highway Patrol is seeking a Program Coordinator to join our team. The Program Coordinator position answers complex questions from citizens, other state agencies and law enforcement agencies concerning inspection rules, regulations, laws and administrative codes. Provides administrative and customer support for the North Carolina Motor Vehicle Safety and Emissions Inspection Program and serves as a primary resource for information related to inspection requirements, rules, regulations, laws, and procedures. Knowledge Skills and Abilities/Management Preferences Key Responsibilities Manages uses MILES (Motor Vehicle Inspection Law Enforcement System), the State Automated Driver’s License System, the STARS (State Titling and Registration System), and other applicable DMV systems to research customer accounts, explain inspection-related registration issues, and investigate and clear Registration Denial Program blocks in accordance with established agency procedures. Processes and updates records related to inspection stations, technicians, inspections, violations, suspensions, lockouts, reinstatements, and routine licensing actions. Assists inspection station personnel with e-authorizations, e-buyer access, equipment concerns, refund requests, banking-information updates, and other routine program transactions. Reviews and analyzes targeted data and program documentation to identify potential inspection fraud, discrepancies, or other violations affecting the public. Matters requiring further review or enforcement action are documented and referred to the appropriate supervisor or enforcement personnel. Supports efforts to identify, disclose, and prevent criminal activity related to state inspections. Please note: Job postings close at 11:59:59 p.m. the night before the listed Posting End Date above. Recruitment Range: $39,244-$54,580 Annually Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed on the vacancy announcement. Vacancy specific knowledge, skills, and abilities (KSAs) and/or management preferences are not required. If you possess any of the following skills or qualifications, please include them in your application: Working knowledge of Microsoft Office products and general office equipment. Skills to effectively communicate both orally and in written format. Ability to organize workload, prioritize completing assignments, and complete work accurately, efficiently and within established timelines. Skill in providing professional, courteous, and effective customer service by telephone to the general public. Skill in gathering, reviewing, analyzing, and clearly explaining information. Ability to accurately enter, update, and maintain electronic data. Ability to recognize discrepancies, potential violations, or matters requiring additional review and refer those matters to appropriate supervisory personnel. Ability to work effectively and professionally with external agencies, State Highway Patrol employees, and customers by fostering respectful, cooperative, and positive working relationships. Basic knowledge of State Highway Patrol operations and polcies. Experience with programs used by members assigned to the Safety and Emissions Inspection Section, e.g.MILES, STARS, SADLS, etc. Position/Physical Requirements: Typical work schedule: Monday -Friday; 8:00am-5:00pm Note: Qualified recommended applicant(s) must undergo and successfully pass: Criminal Background Investigation Drug Screening Test This position is located at: 1515 N. Church Street Rocky Mount, NC 27804 Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor’s degree from an appropriately accredited institution; OR an equivalent combination of education and experience. Click here to learn about employee perks and benefits Click here to see the Total Compensation Calculator Supplemental and Contact Information The NC State Highway Patrol (NCSHP) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence. The Mission of the North Carolina State Highway Patrol is to protect our State with integrity, loyalty, and professionalism. The North Carolina State Highway Patrol will excel as a national leader in public service through innovative law enforcement, strategic preparedness, and community engagement. We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. NCSHP supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair chance policies. Join a team that welcomes, values, respects and supports all members of our work community. Application Resources Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application. Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. Due to the volume of applications received, we are unable to provide information regarding the status of your application. The hiring process may take several weeks. Be sure to complete the application in full . Applicants are unable to submit more than one application to an individual posting. Only one application received prior to the closing date will be accepted. Applications must be submitted by 11:59:59 PM on the night prior to the closing date. Degree/College Credit Verification Degrees must be received from appropriately accredited institutions. Transcripts, and degree evaluations may be uploaded with your application. If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit to learn more. Veteran’s and National Guard Preference Applicants seeking Veteran’s Preference must attach a DD Form 214, Certificate of Release or Discharge from Active Duty, along with the state application. Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing. Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22, along with the state application. ADA Accommodations Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), NCSHP is committed to the full inclusion of all qualified individuals. As part of this commitment, NCSHP will ensure that persons with disabilities, or known limitations covered by the PWFA, are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below. Employment Eligibility It is the policy of the State of North Carolina and NCSHP that all employees provide proof of employment eligibility (immigration and naturalization) before or on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System). CONTACT INFORMATION: North State Highway Patrol 512 North Salisbury Street Raleigh, NC 27610 Email: EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Angela Anita Avant-Jones Recruiter Email: