Program Coordinator (Group Leader) - Nairobi

Job description

Please apply only if you are currently residing in Nairobi, Kenya. About the Role As a Group Leader, you will be the primary liaison and guide for groups of MBA students and professors visiting Nairobi. This role involves much more than just guiding; you’ll be responsible for making their experience in Nairobi informative, seamless, and memorable. Working directly with our clients, you’ll lead them to business meetings, guide them on cultural tours, and share your passion and knowledge about the city, providing them with unique insights into Nairobi's business environment and cultural heritage. In addition, you’ll manage and coordinate final logistics for each group’s activities, which include communicating with bus drivers, reconfirming business meetings, managing dietary restrictions in group meals, and quickly resolving any unexpected issues that arise. We’re looking for resourceful, knowledgeable, and enthusiastic freelancers available on a project basis to work with us whenever groups are in town. This position requires flexibility, as groups typically stay for a full week, and schedules often include evenings and weekends. Key Responsibilities: Serve as the primary point of contact for each group from arrival to departure. Guide and engage participants through business meetings, cultural tours, and local experiences. Coordinate logistics such as transportation, meeting confirmations, and dining arrangements. Quickly address and resolve any unexpected issues to ensure smooth operations and client satisfaction. Requirements: Certified Tour Guide: Possess a valid tour guide license. Passion for Nairobi and Kenya: Enthusiastic about sharing the destination’s unique history, culture, and local insights with international visitors. In-depth Local Knowledge: Extensive knowledge of the destination’s demographics, economy, business scene, culture, and neighborhoods. Fluent English Communication: Strong verbal communication skills to effectively engage with an international audience. Excellent Time Management: Punctual, reliable, and attentive to detail. Group Leadership Skills: Confident in leading groups using both public and private transportation. Client-focused Approach: Committed to delivering outstanding client satisfaction. Proactive and Independent: Able to take initiative, solve problems independently, and manage time effectively. Why Join Us? This role offers a unique opportunity to connect with diverse international groups and share your knowledge and love Nairobi. As a project-based freelancer, you’ll enjoy the flexibility to balance this role with other commitments while gaining valuable experience in cross-cultural engagement and client relations.