Program Coordinator (Rotating Shift)

Job description

The Program Coordinator will join a team of professionals working in a fast-paced, team environment. The Program Coordinator facilitates and manages various processes (client-specific) within the contingent worker lifecycle from onboarding through offboarding. The Program Coordinator also provides first-level customer support to Hiring Managers and suppliers. Responsibilities Assist Hiring managers, Staffing Specialists, and suppliers during all stages of the contract labor acquisition process including but not limited to interview scheduling, onboarding, worker assignment management, time and expense management, and offboarding. Document all client-reported issues and track resolution through to completion ensuring a high level of customer satisfaction. Maintain and update worker assignments to reflect appropriate changes. Provide constant communication to clients, suppliers, contingent workers, and other partners via face-to-face meetings, email, and phone. Conduct research and analysis to resolve client or supplier inquiries as needed. Provide program status reports to leadership as required. Monitor performance against contract SLAs (i.e. pending end of assignments, invoicing, time and expense management, and vendor compliance tracking) Constant interaction with vendors to ensure new hire paperwork is completed promptly so the contractor can start assignments on time. 0-2 or more years of staffing and/or MSP experience Bachelor’s Degree Excellent analytical and problem-solving skills. Excellent documentation and follow-up skills. Strong determination to impact performance Time Management, self-motivated and perseverance Excellent customer service skills Excellent verbal and written communication skills MS Office/Tools- advanced skills Must be amenable to rotating shift schedule and hybrid work setup (office is based in Ortigas Pasig area) As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful. See what it’s like to work at AGS by searching #LifeAtAGS on any social network. Working at Allegis Global Solutions (AGS) is more than just a job. It’s a career. It’s a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a bigger idea. Because we believe that when you build a workforce that’s designed to harness human enterprise, you design a workforce that’s built for impact. At AGS, we help companies all over the world transform their people into a competitive advantage. It’s not about filling seats. It’s about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise. With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients’ organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges – from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model™. We also represent over 100 countries and speak dozens of languages. So as you’re building relationships and doing your job, you’ll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies. See what it’s like to work at AGS by searching #LifeAtAGS on any social network.