Program (Customer Success) Manager Food EMEA

Job description

Sensitech | A Carrier Company Overview At Sensitech, a Carrier company, we're helping the world's leading food brands reduce waste, protect product quality, and improve supply chain performance through advanced cold chain visibility solutions. We are looking for a Food Program Manager EMEA to manage strategic customer programs, drive solution adoption, and turn data into meaningful business insights. Acting as a trusted advisor to global food industry customers, you will lead implementations, optimize supply chain performance, and help customers maximize value from our IoT, analytics, and digital visibility platforms. This is a highly visible, customer-facing role combining program management, data analytics, and commercial partnership, all while contributing to the global mission of reducing food waste. What will you be doing? As a Food Program Manager, you will be the primary post-sales contact for strategic customer accounts, ensuring they maximize value from Sensitech's digital solutions while driving continuous improvement across their supply chains. Key Responsibilities · Own the end-to-end customer lifecycle, including onboarding, implementation, software adoption, program expansion, and ongoing customer success. · Act as a trusted advisor and strategic partner to major food manufacturers, distributors, and retailers across EMEA. · Analyse cold chain and logistics data to identify trends, risks, opportunities, and performance improvements. · Translate complex data into actionable recommendations that customers can easily understand and implement. · Lead customer business reviews and present operational insights to senior stakeholders, executive teams, and industry audiences. · Serve as the Voice of the Customer, partnering closely with Product Management, Engineering, Quality, and Support teams to influence future product development. · Develop implementation plans and continuous improvement roadmaps that help customers optimize cold chain performance and reduce food waste. · Drive adoption of AI, automation, machine learning, and predictive analytics to improve both internal processes and customer outcomes. · Collaborate closely with Sales teams to support account growth strategies and identify opportunities for expansion. · Manage multiple customer programs simultaneously while maintaining high levels of quality, organization, and customer satisfaction. · Travel across Europe to support customer engagements, business reviews, workshops, and industry events. Do you have? · Bachelor's degree in Engineering, Supply Chain Management, Business, Analytics, Logistics, or a related field. · 5+ years of experience in Program Management, Customer Success, Software Implementation, Supply Chain Consulting, or a similar customer-facing role. · Experience working within complex global supply chain, logistics, visibility platform, or cold chain environments. · Strong analytical skills with experience using data visualization and business intelligence tools · Proven ability to transform data into practical business recommendations and measurable customer value. · Experience managing enterprise customers and engaging confidently with senior stakeholders. · Excellent project management and organizational skills, with the ability to balance multiple priorities. · Strong communication and presentation skills, including the ability to present to executive and board-level audiences. · Fluent English, German, Italian, or Spanish, are highly desirable. What We Offer · A collaborative international environment with opportunities to work alongside experts across Sales, Engineering, Product Management, Data Analytics, and Customer Success. · High levels of autonomy, flexibility, and ownership in managing your customer portfolio. The Program Management team operates with significant independence and accountability for customer outcomes. · Hybrid working model with flexibility to manage your schedule. · Ongoing learning and development opportunities. · Career growth within a global organization committed to innovation and digital transformation. Pay Range: €57,500.00 - €114,500.00