Program Delivery Manager

Job description

**Who we are** At BriteCore, we’re a dynamic, forward-thinking company on a mission to empower Property & Casualty (P&C) insurers to grow their business and achieve operational efficiencies with modern cloud-native technology. Our software platform is mission-critical, enabling carrier customers to manage policies, billing, and claims with an all-in-one core insurance solution that delivers real-time analytics and digital portals for agents and policyholders. While others rely on outdated solutions, we’re leading the shift towards modern cloud technology. With a commitment to continuous innovation, BriteCore delivers new capabilities and enhancements with a flexible and scalable core insurance platform designed to meet the evolving needs of insurers. We believe in creating an inclusive and collaborative work environment where team members are encouraged to share ideas, challenge the status quo, and grow both personally and professionally. Our distributed team is united by a shared passion for transforming the insurance industry and delivering exceptional service. Join us at BriteCore and be part of a company that’s shaping the future of insurance technology. You’ll have the opportunity to work with talented individuals and make an impact. Your contributions will make a difference. If you’re ready to create something different, let’s build the future of insurance software together. **Summary** We're looking for a driven Program Delivery Manager to lead customer implementations of our innovative, cloud based core platform tailored specifically for Property & Casualty (P&C) insurers. In this role, you'll directly shape transformative customer experiences alongside Implementation Analysts, delivering clarity, innovation and precision to complex projects. You'll skillfully manage a portfolio of impactful implementations, creating detailed project plans and coordinating seamlessly across internal and external teams to achieve ambitious milestones. Leveraging your project management expertise and passion for technology, you'll significantly influence how our customers succeed. If you're ready to take on a pivotal role and drive meaningful outcomes, we’d like to chat with you. This is a **fully remote based** role, however candidates **must be located** in the **US**. ### What you'll do - Lead large end to end implementations of BriteCore’s platform, consistently achieving accelerated timelines (4-8 months) and meeting budget constraints - Act as the primary liaison for our largest customers, cultivating trusted relationships, managing expectations proactively and carefully controlling project scope to prevent delays and control costs - Collaborate strategically with cross-functional teams, including Implementation Analysts, Product Owners, Engineering, QA, and key business stakeholders, to articulate clear business requirements and deliver high value outcomes - Create and manage detailed, actionable project plans, maintaining transparent communication and effective resource coordination throughout the entire project lifecycle - Continuously enhance implementation processes, driving efficiencies that shorten timelines, lower costs and consistently produce outstanding deliverables - Provide clear, insightful updates and progress reports to executive stakeholders at BriteCore and within customer organizations, ensuring visibility and alignment - Strategically allocate resources, ensuring milestones are reliably met and accurately forecasting future project needs through detailed effort tracking - Facilitate focused, outcome driven meetings, documenting clear decisions and action items with accountability clearly defined - Identify potential risks and challenges proactively, communicating transparently with stakeholders and implementing effective mitigation strategies - Up to 20% of domestic overnight travel is required for this role ### What you'll bring - Bachelor’s Degree in Computer Science or related field - 8+ years of experience leading complex SaaS implementation projects - 5+ years of experience leading core systems transformations - 5+ years of hands on experience working in the P&C space - 2+ years of experience working at a scaling startup - Proven track record of managing customer relationships, setting expectations and persuading customer engagement - Proven ability to stay organized while adapting quickly to changing priorities - Demonstrated experience managing high pressure situations while maintaining a professional and solutions focused approach - Experience working with industry standard project management platforms and tooling - Excellent verbal and written communication skills ### Bonus points - 2+ years of hands on experience working in SQL - 1+ year of professional experience coding in Python