Program Lead, ISV & Marketplace Partnerships

Job description

About the Team We are a small and fast-moving partnerships team that shapes and executes OpenAI’s most important collaborations. Your mission is to design and operate the partner program for technology partners, ISVs, and marketplace participants. You will turn partner strategy into a simple, scalable experience from recruitment and onboarding through enablement, benefits, performance management, and growth. About the Role You are an operational builder with strong judgment, high ownership, and a track record of turning ambiguous goals into clear programs and measurable outcomes. You are comfortable working across product, engineering, GTM, marketing, operations, legal, finance, security, and support. You balance rigorous systems and governance with a thoughtful partner experience, and you can move quickly as the ecosystem evolves. In this role, you will: - Design and run the end-to-end ISV and marketplace partner program. - Define partner eligibility, segmentation, tiers, benefits, requirements, and lifecycle stages. - Build repeatable onboarding, technical enablement, validation, listing, launch, and growth journeys. - Establish program policies, documentation, service levels, governance, and escalation paths. - Create partner communications, education, office hours, playbooks, and self-service resources. - Develop program metrics and dashboards covering recruitment, activation, solution quality, adoption, revenue impact, and partner health. - Coordinate launches and program changes across product, engineering, GTM, marketing, legal, security, finance, support, and operations. - Capture partner feedback and translate it into program, product, and operating improvements. You might thrive in this role if you have: - 8+ years of experience in partner programs, marketplaces, ecosystem operations, business operations, or program management. - Proven experience building or scaling a technology partner, ISV, or marketplace program. - Exceptional ability to convert ambiguous goals into clear processes, ownership, service levels, and measurable outcomes. - Strong understanding of SaaS, APIs, developer platforms, integrations, and B2B go-to-market motions. - Demonstrated cross-functional execution across product, engineering, GTM, marketing, legal, finance, security, support, and operations. - Clear, effective communication with the ability to influence senior internal and external stakeholders. - A strong partner orientation and the judgment to balance experience, quality, governance, and scale. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241. OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.