Program Manager

Job description

Company Description Background Since 1976, St. Joseph Center has been meeting the needs of low-income and homeless individuals and families in Venice, Santa Monica, Mar Vista, and surrounding communities. The Center is a 501(c)(3) nonprofit community organization that assists people without regard for religious affiliation or lack thereof through comprehensive case management and integrated social service programs. The Center enjoys broad-based community support as well as a sponsored relationship with its founders, the Sisters of St. Joseph of Carondelet. St. Joseph Center serves approximately 6,000 individuals annually. Brief Description of Principal Activities Multifaceted intervention, prevention, and education services are carried out at four sites on the Westside of Los Angeles. St. Joseph Center’s integrated programs provide clients with concentrated and coordinated access to services according to the nature of their needs. Job Description The Program Manager serves as a team leader providing supervision to program staff as well as overseeing day­ to-day operations of the program. The Program Manager ensures the delivery of quality care in accordance to the rules and regulations established by the Office of Diversion and Rehabilitation for contracted agencies as well as adhering to the mission of St. Joseph Center. The Program Manager's key areas of responsibility include: Develop, review, and revise all administrative policies and procedures in keeping with program requirements, as needed in collaboration with Division Director. Oversee service delivery, consult regularly with Division Director regarding quality control issues to help maintain the highest standard of services. Coordinate the development of co-operative relationships with public safety officers and community partners. Collaborate with clinical support staff to provide comprehensive and thorough supervision for staff. Essential Duties: Carry out supervisory responsibilities in accordance with SJC policies and applicable laws. Conduct interviews and oversee new hire onboarding/training. Plan, assign, and delegate work for all direct reports. Provide clinical and administrative support to all program and department staff. Participate in weekly conference calls and staff meetings. Oversee service delivery consulting regularly with the Division Director regarding quality control issues to maintain the highest standard of services. Along with the Division Director, manage program activities assuring timely completion of progress notes and all forms related to the program. Provide assessment, crisis intervention, mental health, and case management services to a small caseload of consumers. Collect statistics and prepare reports for both funders and agency use. Ensure that fee-for-service billing is submitted to funders thoroughly, accurately, and in a timely manner. Ensure that weekly, monthly, and quarterly reports are submitted accurately in a timely manner. Participate in after-hours on call system. Regularly participate in SJC community, administration, and fundraising activities as needed. Participate in appropriate contract related meetings. Manage a team of Case Managers and Community Health staff. *Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility. Qualifications Knowledge, Skills & Abilities: Must be highly motivated and a self-starter. Communicate clearly and effectively and possess the ability to relate to a diverse population. Must have excellent administrative and organizational skills. Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Ability to use widely supported internet browsers. Ability to use electronic health records and various electronic databases. Experience: 2+ years of experience in a supervisory/management role required. Experience providing mental health and substance use services in a community setting with homeless or at-risk populations. Education: Bachelor’s degree or higher from an accredited college or university in Social Work, Human Services, or a related field. Direct Reports: This position manages a team of Case Managers and Community Health Workers. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Travel Requirements: Access to reliable transportation Travel to client homes, community partner locations, and various SJC sites, as needed. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs. Additional Information Status: Full time/Exempt Salary: $68,556.00 - $74,160.00/annually Employment with St. Joseph Center is contingent on completion of satisfactory background check. For consideration, please submit cover letter and resume. St. Joseph Center is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, disability, or status as a protected veteran. All applicants for employment are invited to voluntarily self-identify their gender, race, ethnicity, and veteran status, by completing the EEO Information. Providing your EEO Information is voluntary and refusal to self-identify will not subject applicants to any adverse treatment. Similarly, applicants who do self-identify will not be subject to any adverse treatment based on the information they provide. St. Joseph center invites you to review the current "EEO is The Law" poster as part of the application process. A link to the current poster is located here. https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf