Program Manager

Job description

**Be Part of Our Next Chapter** For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started! We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – *Creating Connections. Empowering Partnerships. Always Evolving*. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences. We’re looking for a **Program Manager** to turn strategy into execution, leading the programs that drive outcomes across our products, solutions, and client initiatives. You’ll build the structure and rhythm behind our most important work, ensuring programs are delivered on time, aligned to client expectations, and supporting Coates’ commercial goals. Working closely with product, technology, delivery, and commercial teams, you’ll bring clarity to complex initiatives and keep stakeholders aligned. Along the way, you’ll use data, insights, and smart processes to improve how we operate, driving efficiency, visibility, and better outcomes for our teams, partners, and clients. ### Key responsibilities for the role - Define program requirements aligned to business needs, strategic priorities, and data insights. - Lead end-to-end program delivery from concept through execution and implementation. - Manage cross-functional initiatives, ensuring milestones, scope, and timelines are achieved. - Develop and track program metrics, dashboards, and reporting to monitor performance and impact. - Use data and analytics to identify opportunities, drive improvements, and inform decision-making. - Design and implement scalable processes that improve operational efficiency and standardise best practices. - Build strong relationships with stakeholders across technical and non-technical teams. - Facilitate collaboration across multiple business units to drive alignment and shared outcomes. - Establish governance frameworks to manage program tracking, risks, issues, and dependencies. - Communicate progress, insights, and results clearly to leadership and key stakeholders. ### Qualifications and experience - Bachelor’s degree.3+ years of program or project management experience.​ - 3+ years of experience implementing process improvements using data and metrics.​ - Advanced Excel (Pivot Tables, VLookups) and SQL skills (or equivalent analytical tools).​ - Experience in building scalable processes, project management frameworks, and schedules.​ - Proven success in operational excellence and continuous improvement initiatives.