Program Manager

Job description

**Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.** We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs. We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. **Want to be part of it?** ### Duties and Responsibilities - Leads complex programs ensuring alignment of program goals with global manufacturers expectations and company vision. - Manages multiple cross-functional program team members to effectively plan and execute program initiatives, managing resources efficiently. - Promotes open communication and collaboration among team members and other internal or external stakeholders. - Identifies and mitigates risks throughout the program lifecycle to minimize potential impacts. - Tracks progress against established timelines and priorities, making adjustments when necessary. - Spots and facilitates problem-solving and decision-making processes to address challenges promptly. - Proposes continuous improvement initiatives to optimize program outcomes and efficiency. - Provides regular updates and reports on program status to senior management and stakeholders. ### Knowledge and Experience - **Project Management:** - Strong expertise in project management methodologies such as Agile, or Waterfall. - Proven experience leading complex programs and applying main principles such us scope alignment, risk management, and stakeholder communication. - Familiarity and exposure to Generative AI technologies and their application to project management is a plus - **Technical:** - Familiarity with IT systems and processes, SaaS environments and cloud computing concepts - **Automotive Industry:** - High level understanding of the automotive industry, including trends and best practices. - Knowledge of OEM sales and aftersales journeys. - **Supervision / Leadership:** - Individual contributor role while engaging with extensive number of stakeholders like P&E, sales and others. Strong alignment with the OEM brand director is required and key for the success of the programs. - Skill in leading cross-functional teams effectively, fostering collaboration and team work. - Ability to set clear expectations, motivating the team members as needed. - Capacity to align program goals with company strategy, promoting it internally. - Capability to identify, manage and resolve conflicts within the program. ### Skills and Abilities - **Problem Solving:** - Ability to identify potential risks and stablish risk mitigation controls. - Skill to analyze complex problems and make informed decisions under uncertainty scenarios. - Capacity to anticipate to potential challenges, evaluating alternatives and proactively addressing them before they escalate. - **Relationship Focus:** - Strong communication skills to deliver program status, updates and risks to internal and external stakeholders. - Facility to build and maintain positive relationships with manufacturers and other key stakeholders. - Ability to address customer needs promptly and effectively, meeting expectations and ensuring high levels of satisfaction.