Program Manager

Job description

Responsibilities: Functional Skills & Competency: · Directs the initiation, planning, execution, monitoring, controlling and close of an entire project and/or all projects within specified program · Ability to contribute and champion usage of structured project management methodology (to include Waterfall, Agile/Scrum, Iterative, etc.) · Broad knowledge of application and / or infrastructure development life cycle (SDLC) and other technical management concept, processes, and methodologies · Lead and direct project managers within specified program to achieve desired deliverable creation outcomes · Possess IT and formal program/project management knowledge as well as ability to prioritize work and meet deadlines based on logical work breakdown structures aligned to critical path · Manage program interdependencies, milestones, and critical path · Analyze, manage, and report program performance - financial reporting, resource allocation, task delegation and stakeholder management · Analyze multiple types and sources of information to generate insight on program performance · Demonstrate financial awareness to control costs and think in terms of profit, loss, and added value. · Help Stakeholders, IT Portfolio Teams, Business Partners and Business Users understand their roles and responsibilities within the project · Develops and executes an overall program schedule, including tasks, duration, dependencies, and resource assignments · Controls and tracks changes to scope, time, cost, quality, issues, and risk · Leads completion of program objective, such as procurement, quality planning, service level agreements, and customer training · Directs and delegates work effort; Requests the needed resources for a program and gets them oriented to work on the project · Ensures product deliverables quality, such as functional specifications, logical and physical data design, solution design and detailed design, test plans, and completed solution · Manages vendor relationships according to contract terms and conditions Leadership & Business Acumen: · Key industry certifications such as CAPM, PMP, PgM, etc., preferred · Previous airline, travel, and / or transportation industry experience preferred · Makes value-oriented decisions to achieve strategic business results; Ability to be flexible, make quick decisions and seamlessly navigate risks and ambiguity while effectively navigating a dynamic project environment · Evaluates risks, assess possible outcomes and solutions/solves problems · Strong interpersonal skills, including the ability to make effective presentations and communicate technical concepts to non-technical clients · Ability to build and maintain cohesive motivated teams · Ability to coach and develop subordinates and/or peers; empowering team members with the authority to accomplish project tasks efficiently and with minimal direction · Strong strategic planning skills · Excellent written, oral communication, planning, and organizational skills · Strong track record managing business and IT Projects · Strong meeting facilitation and negotiation skills · Strong consulting and customer service skills · Recognizes and rewards desirable individual and team performance · Establish good relationships with internal and external stakeholders. · Take responsibility for actions, projects, and people. · Take initiative, act with confidence, and work under own direction. · Focus on customer needs and satisfaction. · Set high standards for quality to monitor and maintain quality and productivity. · Gather comprehensive information to support decision making. · Encourage an organizational learning approach (e.g., learn from successes and failures and seek staff and customer feedback). All your information will be kept confidential according to EEO guidelines.