Program Manager

Job description

ROLE SUMMARY This is a Hybrid position based at our locations in either Portage, MI OR Gastonia, NC. No Visa sponsorships are available for this position. The Program Manager will oversee and execute customer development projects, managing all commercial and program-related tasks. This role involves implementing business strategies, maintaining strong business relationships, leading internal teams, managing timelines, and overseeing customer interactions and assigned projects. JOB RESPONSIBILITIES Provide ongoing support to customers for technical issues and ensure high-quality service, including order follow-ups, customer visits, cost/revenue analysis in collaboration with project controlling, and preparing and conducting customer presentations Act as a liaison between customers and MANN+HUMMEL departments / production plants for assigned programs Prepare and lead price negotiations for assigned projects in partnership with the sales team Support customer projects from a technical and commercial perspective, ensuring adherence to budget and deadlines throughout the project lifecycle Plan and coordinate all project activities in line with the MANN+HUMMEL development process (xSEP), ensuring compliance with quality specifications Define project organization and lead a cross-functional project team Conduct feasibility studies with the project team Analyze project risks regarding profitability, timing, technical requirements, and environmental considerations Plan project resources and budget, ensuring compliance with the project timeline and budget constraints Define Quality Gates and detailed time planning for the project Organize kick-off meetings, regular team meetings, and individual communication with stakeholders Provide escalation support and necessary decision-making in the steering committee Report on Quality Gates in the local steering committee according to the project plan Present project updates to customers Serve as the primary point of contact for customers regarding the assigned project Regularly review project status, identify deviations from Quality Gates, and implement corrective actions Continuously coordinate and follow up on open tasks with the project team REQUIREMENTS Education: Bachelor's degree in Engineering, Business Administration, or a related field, OR 5 years minimum related experience with no degree Experience: Minimum of 2 years of relevant program management business experience in the Automotive Passenger-Car and/or Heavy-Duty (On-Road) industry Required Skills: Strong customer orientation and project coordination abilities Self-starter who works well independently Must have excellent organizational communication skills Ability to perform under pressure and manage conflicts effectively Proficient in Microsoft Office, ERP systems, and other relevant project management tools Preferred: Experience in the filtration industry is a plus SAP ERP experience Working knowledge of MANN+HUMMEL products and customer business processes #LI - Hybrid