Program Manager

Job description

This role leads the strategic contract management of Sharpsmart’s largest NHS contract, spanning six Trusts in the Kent Consortium. The post-holder will act as a commercial partner to the NHS, responsible for delivering outstanding customer outcomes, driving operational and margin improvement, and strengthening relationships at every stakeholder level — from Portering to Executive. The Program Manager will coordinate with internal specialists, field services, and the account coordination team to ensure high-performing delivery, account stability, and strategic positioning for contract renewal and growth. \*This a maternity cover role - 9-12 months duration. ### What will you do? - Own the success of the Kent contract through strategic upsell, operational efficiencies, and consultative project delivery. - Build strong and embedded relationships across six NHS Trusts — from department heads to frontline users. - Lead contract governance, performance reviews, and stakeholder engagement plans. - Translate insight into deliverable initiatives that improve safety, efficiency, sustainability, compliance, and education. - Prepare and position Sharpsmart for contract renewal in 3 years, securing long-term continuity and value. - Lead monthly audits across all six Trusts to identify risks and opportunities for value creation. - Own and deliver monthly contract reviews with each Trust and the overarching consortium body. - Engage actively with subcontractors to explore and implement innovative solutions and service enhancements. ### What are your key responsibilities? - Stakeholder Management - Ongoing Auditing & Insight - Contract Reviews - Project Road-mapping - Service Coordination - Performance Monitoring - Savings & Margin Uplift - Retention & Growth - Standard Proposal Development - Innovation & Subcontractor Engagement ### What are we looking for? - Proven track record managing complex TWM customer accounts or similar sector partnerships. - Strong commercial acumen with ability to model savings, margin, and ROI. - Ability to build senior stakeholder relationships and navigate NHS/ICB governance structures. - Familiarity with clinical waste, infection control, or healthcare service environments preferred. - Collaborative and self-directed with high levels of ownership and accountability.