Program Manager

Job description

Job Purpose: As a Partner Operations Manager Level III, you will play a critical role in facilitating and enhancing our vendor relationships, supporting vendor programs, and managing the lifecycle of products and services. You will be the go-to person for the sales teams, providing essential support in quoting, deal registration, pricing, and up-selling opportunities. Your expertise in vendor programs, pricing structures, and product knowledge will be invaluable in driving revenue growth and ensuring the smooth execution of partnerships. Responsibilities: Act as the primary point of contact for vendor programs, building strong and lasting relationships with multiple-tier vendors. Works closely with management in order to resolve escalated issues with customers pertaining to supplier orders and quotes as needed. Stay up-to-date with the latest developments in vendor programs and pricing structures to effectively support sales teams and end-users. Provide accurate and timely quotes for products and services, considering pricing guidelines and program terms. Tests existing solutions and creates training materials and resources for users to optimize product adoption and usage. Determine and communicate lead times and delivery expectations based on product availability, build lead time times, etc. Coordinate with vendors and internal teams to ensure timely delivery of products and services. Perform deal registration processes with vendors to secure and protect sales opportunities. Apply appropriate pricing and terms, and create renewal contracts when applicable to maintain ongoing partnerships. Provide hands-on support to sales teams in crafting quotes, addressing customer inquiries, and identifying up-selling possibilities. May collaborate with sales representatives to develop effective strategies for increasing revenue through partner programs. May identify upsell opportunities during the quoting process and collaborate with the sales team to maximize revenue potential. Knowledge, Skills and Experience: 3 Years of relevant work experience intermediate English Able to execute instructions and to request clarification when needed. Possesses strong data entry skills. Able to recognize and attend to important details with accuracy and efficiency. Able to communicate clearly and convey necessary information. Understand, communicate, and collaborate effectively with people across various identities. Able to negotiate skillfully and promote/sell ideas persuasively. Able to adjust readily to change and adapt as needed. Able to constructively work under stress and pressure when faced with high workloads and deadlines. Able to effectively multi-task. Able to collaborate and build solid, effective working relationships with others. Able to quickly learn/adapt to new systems and technology. Associate Degree with Business, IT, or related Field of Study preferred. Working Conditions: Professional, office environment. At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact. What’s In It For You? Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don’t meet every single requirement? Apply anyway. At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!