Program Manager - Admin

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration. With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone. Key Responsibilities: 1. Hard Services Management (Technical Operations): · Oversee operations and maintenance of all critical engineering systems, including: o HVAC systems (chillers, AHUs, FCUs) o Electrical systems (HT/LT panels, transformers, UPS, DG sets) o Plumbing systems, STP/ETP, water management o Fire & life safety systems (hydrants, sprinklers, alarms) o Building Management Systems (BMS) · Ensure preventive and predictive maintenance programs are implemented and tracked. · Maintain zero downtime for critical systems through proactive monitoring. · Manage AMC contracts, vendor SLAs, and performance reviews. · Lead energy optimization and cost reduction initiatives. 2. Soft Services Management: · Manage housekeeping, pest control, landscaping, façade cleaning, and waste management. · Ensure high hygiene standards across all areas including workspaces, washrooms, cafeterias, and common areas. · Implement SOPs and service benchmarks for consistent service delivery. · Conduct regular audits and drive continuous improvement. · Oversee cafeteria operations and vendor performance (if applicable). 3. Workplace Experience, Events & Client Visits: · Plan and execute corporate events, leadership visits, and town halls. · Manage VIP visits, audits, and client walkthroughs ensuring world-class experience. · Coordinate workspace readiness, branding, and hospitality services. · Ensure seamless meeting room management and space utilization. · Drive initiatives to enhance employee experience and engagement. 4. ESG (Environmental, Social, Governance) & Sustainability · Lead ESG initiatives aligned with frameworks such as GRI, BRSR, and ISO 14001. · Drive programs on: o Energy efficiency and carbon footprint reduction o Waste segregation and recycling o Water conservation · Track and report ESG KPIs and metrics. · Support sustainability certifications such as LEED / IGBC / WELL. 5. CSR (Corporate Social Responsibility) · Coordinate CSR initiatives such as: o Community outreach programs o NGO partnerships o Donation drives and employee volunteering · Ensure alignment with company CSR strategy and compliance requirements. · Track CSR impact and reporting metrics. 6. Compliance, Risk & Governance · Ensure adherence to all statutory and regulatory requirements, including: o Fire safety norms o Electrical safety compliance o Labor laws and vendor compliance · Maintain all licenses, permits, and audit documentation. · Conduct internal audits and support external audits (ISO, ESG, statutory). · Drive Business Continuity Planning (BCP) and emergency preparedness. 7. Vendor & Builder Management · Manage relationships with: o Landlords/builders/developers o Facility vendors and service providers · Oversee lease compliance and coordinate with builders on: o Fit-outs and handovers o Infrastructure issues · Ensure vendor SLAs, KPIs, and contractual obligations are met. 8. Work Order & Asset Management · Manage CMMS/CAFМ tools for: o Work order tracking and closure o Preventive maintenance scheduling o Asset lifecycle management · Ensure timely resolution of service requests. · Maintain asset registers and documentation. 9. Financial & Budget Management · Prepare and manage facility budgets (OPEX & CAPEX). · Track expenses, identify cost-saving opportunities, and optimize spend. · Manage procurement processes and vendor negotiations. · Ensure adherence to financial controls and audit requirements. 10. People Management & Leadership · Lead and manage a team of: o Engineers o Supervisors o Soft service staff · Drive performance management, coaching, and development. · Ensure high levels of team engagement and productivity. · Manage staffing, rostering, and manpower planning. 11. Stakeholder Management · Act as a key interface between business units, leadership, and vendors. · Build strong relationships with internal stakeholders to understand requirements. · Provide regular MIS reports and dashboards to leadership. · Handle escalations and ensure high stakeholder satisfaction. 12. Training & Capability Development · Conduct training programs for: o Safety and emergency response o SOP adherence o Technical skill enhancement · Ensure all staff are trained on compliance and operational standards. · Drive awareness programs on ESG, safety, and workplace policies. 13. Safety, Security & Business Continuity (Additional critical area often missed — adding this as a strong differentiator) · Ensure implementation of EHS (Environment, Health & Safety) standards. · Conduct mock drills (fire, evacuation, disaster recovery). · Oversee physical security systems and protocols. · Develop and maintain BCP plans and crisis management frameworks. Key Performance Indicators (KPIs) · SLA adherence and service delivery quality · System uptime and maintenance compliance · Cost optimization and budget adherence · ESG targets and sustainability metrics · Audit scores and compliance levels · Stakeholder satisfaction scores · Incident response and resolution time Qualifications & Experience · Bachelor’s degree in engineering / Facilities Management / Related field · 8–15+ years of experience in Facility Management / IFM · Certifications preferred: o ISO 14001 / ISO 45001 o LEED / IGBC o ESG / Sustainability certifications Key Competencies · Strong technical expertise in building systems · Leadership and team management · Vendor and stakeholder management · Financial acumen and cost control · Problem-solving and decision-making · Excellent communication and interpersonal skills Tools & Systems · CAFM / CMMS systems · ERP systems (SAP, TYA, etc.) · BMS and energy monitoring tools · MS Excel / Power BI for reporting Summary This role requires a highly dynamic and strategic Facility Manager capable of managing large-scale, multi-location operations, driving operational excellence, ESG transformation, and superior workplace experience, while ensuring cost efficiency and compliance. Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: Visit us on Facebook