Program Manager & AI Automation Lead

Job description

We're seeking a Program Manager & AI Automation Lead to lead a high-impact technical initiative focused on strengthening operational excellence while automating the manual processes that support it. You’ll combine hands-on technical program management with the design, build, and delivery of AI-agent-driven automation, with working solutions as a core project deliverable. The role brings together two key capabilities: technical program management and agentic automation delivery, requiring someone who can drive complex cross-functional work while personally building automation that improves how programs operate. **Key Responsibilities** - Lead program execution across a portfolio of 55+ production services, including executive operating reviews, incident and RCA tracking, readiness activities, and cross-functional initiatives. - Establish program scope, priorities, milestones, dependencies, deliverables, and success measures while coordinating execution across multiple teams. - Identify and prioritize opportunities to streamline or replace manual program processes through automation. - Design, build, and productionize AI-agent automation, including ticketing and routing, cross-platform reconciliation, program telemetry, executive reporting, and automated follow-up workflows. - Direct multiple AI agents toward defined outcomes, establishing appropriate context, acceptance criteria, validation controls, and human-in-the-loop processes. - Ensure automation is reliable, auditable, and maintainable, with appropriate documentation and runbooks. - Communicate program progress, risks, decisions, and outcomes clearly and concisely to senior technology leadership. - Build strong cross-functional relationships and drive commitments through influence, proactive communication, and consistent follow-through. **Qualifications** - 7+ years of technical program management experience in platform, infrastructure, or high-scale technology environments, with a proven track record leading complex technology initiatives from planning through implementation and transition. - Hands-on experience designing and delivering AI-agent-driven automation connected to live data and workflows. - A track record of personally building automation and workflows yourself, including API integrations to tools like Jira and Smartsheet, building dashboards and tracking systems, and hands-on experience with AI/agent tools (like Claude, agent frameworks, or similar integration methods). - Ability to provide examples of automation you've built and shipped, and can clearly explain your individual contribution, how you designed the solution, and the outcomes it produced. - Experience with AI governance, including validation controls, auditability, and human-in-the-loop processes. - Strong operational knowledge of incident management, SDLC, and distributed systems; identity, security, or authorization experience is a plus. - Excellent executive communication and the ability to drive cross-functional delivery through influence. - Highly proactive and comfortable operating in fast-moving, complex technology environments. **Duration:** 40 hours a week, 10 months **Type:** Project-Based Hourly W2, Benefits Eligible **Rate:** $80-100/hour