Program Manager, Chronic and Complex Care

Job description

**Who We Are** Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach to kidney care. We believe patients living with kidney disease deserve the best care. We are committed to improving patient outcomes and improving quality of life by delaying disease progression, shifting care to the home, and accelerating kidney transplants. We help nephrologists focus on the right patients at the right time across the full care spectrum. We do this by providing them with the best-in-class interdisciplinary clinical resources, analytical insight and tools, and services to patients. We listen to the needs of our patients, our employees, and our client partners, continually working to push beyond the status quo in which the care system manages patients today. **Who You Are** You are devoted, compassionate, and enjoy being on the front lines of healthcare, changing the lives of patients by supporting them and the team by focusing on customers. You’re excited about being part of a team that is building a healthcare delivery model that ensures the highest possible quality of life and best outcomes for those in our care. You believe people living with kidney disease deserve the best person-centered, holistic, comprehensive care and want to influence the healthcare system to drive towards that. You thrive in innovative and evolving environments with high rates of change. **Your Role** As the Program Manager of Chronic and Complex Patient Management (CCPM) with Evergreen Nephrology, you will lead a team focused on delivering longitudinal, patient-centered care for individuals with complex and chronic conditions, including kidney disease, diabetes, heart failure, and other comorbidities. In this role, you will provide collaborative, supportive leadership and oversee the day-to-day operations of the care management team, ensuring consistent execution of proactive care strategies that improve patient outcomes. You will leverage your clinical and operational expertise to guide the management of high-risk populations, ensure adherence to established care pathways, and reduce complications, avoidable hospital admissions, and overall healthcare utilization. You will be accountable for CCPM program performance, driving results against key performance indicators (KPIs) and quality metrics. Additionally, you will support ongoing team development through coaching, training, and performance management to ensure delivery of high-quality, efficient, and patient-centered care aligned with Evergreen’s standards. While this position is **fully remote**, you must be able to work 8:30am – 5pm in the **Central or Eastern** time zone. **Role Responsibilities** - Oversee day-to-day operations for the CCPM care management teams, ensuring efficient workflows, standardized processes, and consistent achievement of program goals. - Ensure delivery of high-quality longitudinal chronic/complex care management, including adherence to clinical pathways, protocols, and documentation standards. - Continuously evaluate and improve the performance of the CCPM program and team members, consistent with Evergreen’s performance management philosophy. - Develop and implement collaborative strategies to improve program performance and patient outcomes (e.g., chronic disease control, complication prevention, and reduced readmissions) while ensuring patient and provider partner satisfaction. - Support newly hired CCPM team members through orientation and onboarding; provide ongoing training, coaching, and development for established team members. - Perform regular call and documentation (chart) audits to support performance management and identify opportunities for continuous improvement. - Prepare performance reports, dashboards (as applicable), and meeting materials for the CCPM program for internal and external audiences. - Develop and foster relationships with key stakeholders (e.g., IDT members, market leaders, and other program leaders) to drive outcomes through collaboration and cross-program partnerships. - Build and maintain effective communication strategies between Evergreen and market stakeholders to foster strong relationships that support improved patient outcomes, in collaboration with market leaders. - Be a Culture Champion by cultivating a culture of high performance, transparency, trust, and collaboration. - Other duties consistent with this role, as assigned. **Required Qualifications** - Bachelor’s degree in healthcare or nursing (BSN required) - Active state nursing license in good standing - 3+ years of longitudinal clinical nursing care management experience required - 2+ years of experience in a clinical nursing managerial or leadership role - Experience in longitudinal care management - Strong business acumen of value-based healthcare operations in disease management and population health programs - Understanding of Business Continuity and how to build resiliency into business processes / systems - Ability to develop talent, know when to delegate, innovate and iterate with your team, leveraging their strengths - Exceptional relationship-building, communication, and change management skills, with the ability to influence effectively and establish trust and credibility quickly with internal and external partners - Strong leadership presence which inspires others and instills confidence in peers, external partners, board members, and team members - Execution-focused and hands-on, with the ability to effectively balance strategic priorities and detailed, day-to-day operational work (“in the weeds”). - Able to motivate staff; influence people and outcomes, you promote team building - Demonstrated ability to work effectively independently and as part of a team, in collaborative settings - Commitment to maintaining highest level of confidentiality - Organizational skills, operational rigor, resilience, and commitment to the business - Intermediate skills with MS Office Suite of products including Outlook and Teams - Able to work effectively in a remote environment: - Home internet must support a minimum download speed of 25 Mbps and upload speed of 10 Mbps. Cable, Fiber, or DSL connections hardwired to the internet device are recommended - Evergreen will provide remote employees with telephony applications and equipment to meet the business requirements for their role - Employees must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information **Preferred Qualifications** - Master's degree in nursing or healthcare administration or related field