Program Manager, Client Success Management

Job description

Job Title: Program Manager, Client Success Management Job Description Responsible for ensuring client satisfaction and project success. Key Job Functions: Project Management Effectively manage projects through all phases, with support from team members Collaborate effectively with project team members across functions Coordinate with and manage the output of vendors/ external partners Perform quality control functions on survey/research data, ensuring minimal/no errors Drive operational process improvement and innovation Client Management Proactively provide updates and constantly communicate with clients on program status for continued engagement Provide ongoing consultation to clients Contribute to best practice development and download of best practices to clients Location: MYS Work-at-Home Language Requirements: English, Malay (Required) Time Type: Full time