Program Manager, CPO's Office

Job description

**Reports To:** Chief of Staff, CPO’s Office **Location**: USA (Remote) **About us** HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability. **Our people** With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home. **Our impact** Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that. Learn more about us on our [YouTube Channel](https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g) or [Blog Posts](https://blog.gohighlevel.com/general-atlantic-joins-highlevel/) **About the role** We’re hiring a Program Manager to help turn HighLevel’s People priorities into clear plans, coordinated programs, and strong execution. Reporting to the Chief of Staff in the CPO’s Office, this role will serve as a senior individual contributor responsible for supporting People planning, leading cross functional special projects, and creating structure around work that spans multiple teams or does not have a natural functional owner. The scope is intentionally broad as it will evolve with business priorities. You may support a workforce planning cycle one quarter, lead a cross-functional policy project the next, and then help implement a new People program or operating process. The common thread is your ability to take an approved priority, create clarity, align stakeholders, clarify decisions and ownership, and drive the work through completion. You’ll partner closely with the Chief of Staff and work with teams across various functions in the organization. The ideal candidate is highly organized, calm under pressure, an excellent listener, and a strong problem solver who can quickly understand unfamiliar topics and turn ambiguity into an executable plan. **What you’ll do** **People Planning & Operating Rhythm** - Support annual and quarterly People planning cycles, including priorities, timelines, dependencies, milestones, and follow-through. - Leverage AI to build and maintain planning tools, trackers, decision logs, and operating mechanisms that give People leaders visibility into progress and risk. - Coordinate cross-functional inputs for workforce planning, budgeting, organizational planning, and other recurring People processes. - Prepare clear updates, recommendations, and materials for People leadership and executive discussions. - Drive follow-through on decisions, actions, and commitments across People workstreams. - Continuously improve how the People organization plans, tracks, and executes its priorities. **Cross-Functional Special Projects** - Lead cross-functional initiatives from initial scoping through implementation, particularly where ownership is unclear, multiple functions are involved, or dedicated project leadership is needed. - Take loosely defined priorities and turn them into clear workstreams, owners, timelines, dependencies, and decision points. - Coordinate stakeholders across People and partner functions to keep complex work moving. - Conduct research, gather stakeholder input, synthesize findings, and develop recommendations to support decisions. - Surface risks, tradeoffs, resource constraints, and decisions to the Chief of Staff and appropriate leaders. - Support projects involving topics such as People policy, new program design, operating model changes, compliance readiness, employee programs, or other emerging business needs. - Partner with the appropriate functional owners and subject matter experts so that specialized work remains with the teams accountable for it. - Adapt quickly when priorities change, including pausing, redirecting, or closing work cleanly when leadership changes course. **Program Management & Execution** - Lead assigned people programs from planning through implementation. - Establish clear ownership, governance, milestones, and escalation paths. - Maintain visibility into progress, dependencies, risks, and decisions. - Build practical documentation, playbooks, and processes that make programs repeatable and scalable. - Identify friction, duplicated effort, manual work, or unclear ownership and recommend better ways of working. - Use AI, automation, and other tools to reduce manual coordination, streamline documentation and reporting, and improve the speed and quality of program execution. **Research, Recommendations & Executive Support** - Quickly develop working knowledge of unfamiliar People topics and identify the right subject-matter experts to involve. - Translate complex or incomplete information into concise recommendations, options, and next steps. - Support the Chief of Staff with analysis and preparation for high priority People initiatives and decisions. - Help connect work across People functions so dependencies, risks, and gaps are visible early. - Create clear leadership ready materials that make complex work easier to understand and act on. **What you’ll bring** - 8+ years of relevant experience in People/HR programs, program management, People Operations, business operations, HR project management, or a related field. - Demonstrated experience leading complex, cross-functional programs in a fast-moving organization. - Strong AI fluency and an interest in building with AI and automation to improve People work. - Strong program and project management skills with the ability to create structure where the path is not obvious. - Excellent organization skills and the ability to manage multiple priorities, stakeholders, and dependencies. - Strong judgment and an understanding of when to move independently versus when subject-matter expertise or leadership input is required. - Exceptional listening, writing, and communication skills. - Ability to synthesize complex or incomplete information into clear recommendations and actionable plans. - Calm, practical problem solving under pressure. - Strong cross-functional collaboration and stakeholder management skills. - Comfort working across a wide variety of People topics without needing to be the subject-matter expert in every discipline. - High emotional intelligence and discretion when working with sensitive employee or business matters. - A builder mindset with an interest in improving systems, processes, and ways of working. - Comfort with ambiguity and the ability to adjust quickly when business priorities change. - Strong AI fluency and an interest in using AI and automation to improve People work. **Why this role matters** Important People work often falls between traditional functional boundaries. A priority may require Legal expertise, People Operations implementation, Finance input, and leadership decisions, but still need someone to bring the pieces together and drive the work forward. This role provides that connective tissue. You’ll help create structure around complex People priorities, keep cross-functional work moving, improve planning and operating discipline, and ensure high-priority projects have the dedicated leadership needed to move from decision to delivery. By creating clarity, coordination, and follow-through, you’ll help the Chief of Staff and People leaders spend more time on strategy and decisions while ensuring important work does not stall between teams. The salary range for this position is **$109000 - $136000** annually. **#LI-Remote** **#LI-TA1**