Program Manager (Developer Education)

Job description

Get to Know the Team We drive technical learning at Grab. Grab's Builders (and increasingly the agents working with them) build in a technical ecosystem that is complex and everchanging. Our purpose is to make this ecosystem easier to understand and manage. Get to Know the Role We're looking for a Developer Education Specialist to join our Tech Learning team in Petaling Jaya, Malaysia. You'll own the content that helps Grab's engineers find answers fast and stay productive on our internal platforms. Working across TechDocs and the broader learning ecosystem, you'll set content standards, coordinate with platform teams, and make sure documentation is complete, current, and actually usable. You will be reporting to Manager II, Tech Learning The Critical Tasks You Will Perform Create and maintain technical documentation for internal platforms — API docs, developer guides, tutorials, and knowledge base articles Set and enforce documentation quality standards across platform and engineering teams Work with platform engineers, PMs, and agents to keep docs current as platforms evolve Identify and close content gaps using signals from developer feedback, support queries, and usage data Structure technical content in ways that match how developers actually look for answers Manage the documentation lifecycle — planning, creation, review, publication, and deprecation Build lightweight templates and processes that make it easy for platform teams to self-serve documentation Coordinate documentation deliverables across workstreams, aligning releases, reviews, and publishing timelines Drive cross-functional alignment between content, engineering, and product on documentation scope and priorities Partner with the Proficiency workstream to turn technical content into learning paths and onboarding tasks Define success metrics for content quality and developer enablement; track and report on them Monitor content performance and feed insights into the content strategy and roadmap Mentor junior content contributors and raise the documentation bar across the team What Essential Skills You Will Need 8+ years in technical writing, developer education, technical program management, or a related field Proven track record creating API docs, developer guides, and platform-focused content Strong command of Markdown, HTML, and documentation tooling (e.g., Hugo, Confluence, GitLab/GitHub) Experience with Git-based content workflows Ability to break down complex technical topics for different developer personas — backend, SRE, ML, mobile Strong organizational skills with ability to manage multiple content tracks simultaneously Experience coordinating deliverables and timelines across engineering and product teams Comfortable defining requirements, tracking progress, and surfacing blockers to stakeholders Collaborative working style with engineering and product teams Preferred: Experience in a developer platform or internal tooling context Preferred: Background in content strategy, information architecture, or developer community Preferred: Exposure to AI-assisted content workflows and documentation automation Preferred: Experience using analytics to improve content and measure developer engagement Preferred: Familiarity with technical program or project management (roadmaps, OKRs, cross-team coordination) Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: We have your back with Term Life Insurance and comprehensive Medical Insurance. With GrabFlex, create a benefits package that suits your needs and aspirations. Celebrate moments that matter in life with loved ones through Parental and Birthday leave , and give back to your communities through Love-all-Serve-all (LASA) volunteering leave We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.