Program Manager II

Job description

The Program Manager II manages moderately complex technical projects and small programs involving multiple teams. This role develops project plans, coordinates work, facilitates communication, tracks risks and dependencies, and helps ensure successful delivery against agreed objectives. Operating independently on most assignments, the Program Manager II builds and maintains practical plans, aligns technical and business stakeholders, applies established program management and Agile practices, and provides clear visibility into progress. The role identifies issues, tracks commitments, supports resolution, and seeks guidance on more complex challenges. The Program Manager II builds effective stakeholder relationships and demonstrates increasing ownership, accountability, and proficiency in program management practices. The role contributes to team process improvements by documenting lessons learned, recommending practical changes, and consistently delivering quality results. Why you'll love this role: Join a role with endless opportunities to learn, build, and improve. Drive continuous optimization in a fast-moving, evolving organization. Opportunity to demonstrate increasing ownership, accountability, and proficiency in program management practices. Mentorship and guidance from an experienced PMO leader on complex challenges. Participate in continuous improvement activities within Technical Operations. Make a difference at scale, supporting a large employee base where your contributions are highly visible. Help shape the future of the function by identifying gaps, creating solutions, and leading change. How you’ll shape our program management practices: Program Leadership and Execution Manage moderately complex technical projects and small programs involving multiple teams. Develop and maintain project plans, milestones, deliverables, timelines, success measures, and clear ownership. Coordinate work across engineering teams and relevant partners in Product, Design, Security, Data, Customer Operations, Go-to-Market, and other functions. Track scope, schedules, dependencies, risks, resources, quality, readiness, and delivery commitments. Apply established Agile and project delivery practices to support iterative progress and agreed outcomes. Work independently on most assignments and seek guidance when scope, risk, or organizational complexity increases. Cross-Functional Alignment and Influence Build effective working relationships with technical teams, business stakeholders, and partner functions. Facilitate project meetings, clarify decisions, capture actions, and follow up on commitments. Create clear communications that summarize project status, progress, decisions, risks, dependencies, and next steps. Coordinate follow-up and escalation to help remove blockers and maintain accountability. Support alignment across teams by keeping objectives, roles, timelines, and decisions visible. Risk, Dependency, and Delivery Management Identify, document, and track project risks, dependencies, resource constraints, technical issues, and readiness concerns. Coordinate mitigation actions with accountable owners and target dates. Support resolution of delivery issues through follow-up, structured problem-solving, and timely escalation. Maintain an accurate view of scope, schedule, dependencies, quality, readiness, and delivery progress. Track commitments and raise concerns when agreed objectives or timelines are at risk. Project Tracking, Metrics, and Reporting Maintain project routines, roles, action tracking, decision logs, and escalation paths using established practices. Track agreed measures for delivery progress, quality, readiness, and outcomes. Use project information to surface concerns, support decisions, and recommend corrective actions. Provide accurate and timely status reporting to managers and project stakeholders. Keep project documentation, decisions, actions, risks, and dependencies visible and current. Agile Delivery and Team Practices Use established Agile practices, including Scrum, Kanban, and iterative planning, based on team needs. Support regular delivery through transparent plans, backlog and milestone tracking, dependency management, and review. Reinforce effective team practices related to planning, communication, accountability, feedback, and continuous learning. Identify practical opportunities to improve project planning, communication, tooling, and delivery processes. Document and share useful lessons learned with assigned teams. Experience we feel will set you up for success: 4+ years of progressive project delivery, program coordination, or technical operations experience. Demonstrated success managing moderately complex technical projects or small programs involving multiple teams. Ability to develop project plans, facilitate communication, track schedules, dependencies and risks, and support delivery against agreed objectives. Experience building effective relationships with technical and business stakeholders and communicating project information clearly. Proficiency in project planning, schedule and action tracking, risk and dependency management, status reporting, and project documentation. Strong working knowledge of Agile principles and practices, with practical experience using Scrum, Kanban, iterative planning, or hybrid delivery models. Ability to apply fit-for-purpose delivery methods, support team flow and feedback, and improve predictability, quality, and customer value. Experience leading technology programs involving software platforms, cloud services, data, integrations, security, infrastructure, digital transformation, or comparable technical domains. Strong facilitation, communication, negotiation, and conflict-resolution skills, with the ability to build alignment without direct authority. Sound judgment and organizational skills, with the ability to manage competing priorities and seek guidance on more complex challenges. Demonstrated accountability, attention to detail, and a commitment to learning and improving program management practices. Bachelor’s degree in Business, Computer Science, Engineering, or a related field, or equivalent practical experience; an advanced degree may be beneficial. Relevant certifications in Project Management or Agile credentials are advantageous but not required. Adaptable and reliable, with a consistent record of delivering quality results in fast-paced environments with evolving priorities. Why Achievers is a Great Place to Work™ At Achievers, we believe recognition is a powerful driver of connection. With more than 4.3 million users across 190 countries, our employee recognition and rewards platform empowers organizations to build cultures where people feel seen and valued, everyday. We’re a team of passionate, thoughtful builders who care deeply about our product, our customers, and each other. Visit achievers.com to see how we’re inspiring recognition everywhere. Our Approach to Total Rewards $82,000 - $112,000 reflects the salary range for this role, depending on experience, skills, and market data. We’re committed to providing a fair and competitive offer based on what you bring to the team. Each A-Players' compensation is reviewed at least annually against performance and impact in role. We want you to see your path to growth, understand your impact, and feel valued every step of the way. Benefits and Perks for permanent full-time employees: ✨ Rewards for your impact through our Recognition and Rewards program 🩺 Health Benefits and Life Insurance Coverage beginning on your first day 👶🏼 Parental Leave Top-up 🙌🏼 Employer matched RRSP contributions 🏖️ Flexible Vacation to recharge, so you can bring your best 🤝🏽 Employee and Family Assistance Program offering mental health, legal, and financial counselling 🚀 Supported professional development and career growth (Linkedin Learning, mentorship) 👏🏼 Employee-Led Employee Resource Groups that celebrate our diversity 🧘‍♀️ Regular events designed to build connection, belonging, and well-being 🇨🇦 Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office Achievers is proud to be an equal opportunity employer committed to building a diverse, inclusive workplace where everyone can do their best work. We encourage qualified candidates from all backgrounds and experiences to apply. Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs. The Program Manager II manages moderately complex technical projects and small programs involving multiple teams. This role develops project plans, coordinates work, facilitates communication, tracks risks and dependencies, and helps ensure successful delivery against agreed objectives. Operating independently on most assignments, the Program Manager II builds and maintains practical plans, aligns technical and business stakeholders, applies established program management and Agile practices, and provides clear visibility into progress. The role identifies issues, tracks commitments, supports resolution, and seeks guidance on more complex challenges. The Program Manager II builds effective stakeholder relationships and demonstrates increasing ownership, accountability, and proficiency in program management practices. The role contributes to team process improvements by documenting lessons learned, recommending practical changes, and consistently delivering quality results.