Program Manager II, Implementation

Job description

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action. Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title. Follow us on Glassdoor and LinkedIn ! The Program Manager II (IC3) leads new logo implementation programs, ensuring customers achieve success as they launch Alkami’s digital banking platform. At this level, the role independently manages complex portfolios of client programs, balancing schedules, budgets, and deliverables with a customer-first focus. The Program Manager II fosters trusted relationships with clients, applies advanced problem-solving techniques to resolve issues, and ensures deliverables align with client goals throughout the lifecycle. Essential Duties & Responsibilities Lead and manage new logo implementation programs by guiding clients through requirements, configuration, testing, and deployment. Develop and maintain comprehensive program schedules by defining deliverables, dependencies, and milestones across the portfolio. Cultivate customer relationships by maintaining proactive communication, addressing escalations, and fostering trust and satisfaction. Ensure deliverables align with customer goals by applying a customer-centric approach to every stage of the lifecycle. Coordinate resolution of client-reported issues and milestones by working across cross-functional teams to ensure timely outcomes. Apply Alkami’s risk management system by tracking project progress, identifying risks, and implementing mitigation strategies through “Path to Green” plans. Communicate program status and issues by preparing reports and presentations for customers and stakeholders. Mentor team members by sharing expertise and best practices. Collaborate with Product and Engineering to resolve client feature requests and technical issues. Identify improvements to methodology and implementation processes to enhance customer experience 5-7 years in program/roject management in SaaS or financial services Required Proven ability to manage complex program portfolios independently Expertise in program scheduling, risk tracking, and issue resolution Strong communication, facilitation, and client relationship management skills Proficiency with project management tools (Jira, Smartsheet, ServiceNow, Confluence) Ability to interpret risks, resolve issues, and align outcomes with client goals Preferred Knowledge of SaaS implementation practices and financial services is preferred Professional certifications (PMP, PgMP, or equivalent) are desirable Experience with AI and automation tooling The salary range for this position is: TBD Cool Things to Know Not Just Any Company : Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more. Work Authorization : We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment. Recruiters : We are not looking for outside recruiting firms to help us in this search. Thank you for understanding. Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington. The Important Stuff Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages. #LI-REMOTE