Program Manager III ⭐

Job description

The Program Manager III independently leads medium-to-large cross-functional technical programs with limited oversight. This role coordinates work across multiple teams and partners with managers and senior managers to translate objectives into executable plans, manage schedules, dependencies, risks, and communications, and drive accountability for successful delivery. Operating with limited oversight, the Program Manager III builds practical delivery plans, aligns technical and business stakeholders, applies program management and Agile practices, and provides clear visibility into program progress. The role identifies risks, balances competing priorities, manages interdependencies, resolves delivery issues, and escalates when appropriate. The Program Manager III also contributes to improvements in program execution and team processes by sharing lessons learned, identifying recurring delivery gaps, and helping teams adopt practical, effective ways of working. The role demonstrates strong judgment, productive stakeholder relationships, and reliable ownership of program outcomes. ### Why you'll love this role: - Join a role with endless opportunities to learn, build, and improve. - Drive continuous optimization in a fast-moving, evolving organization. - Opportunity to demonstrate increasing ownership, accountability, and proficiency in program management practices. - Receive mentorship and guidance from an experienced PMO leader on complex challenges. - Participate in continuous improvement activities within Technical Operations. - Make a difference at scale, supporting a large employee base where your contributions are highly visible. - Help shape the future of the function by identifying gaps, creating solutions, and leading change. ### How you’ll shape our program management practices: **Program Leadership and Execution** - Lead medium-to-large cross-functional technical programs from planning through delivery. - Translate program objectives into integrated plans, milestones, deliverables, success measures, and clear ownership. - Coordinate work across multiple engineering teams and relevant partners in Product, Design, Security, Data, Customer Operations, Go-to-Market, and other functions. - Manage schedules, scope, dependencies, risks, resources, quality, readiness, and delivery commitments. - Apply an Agile mindset to deliver value iteratively, adapt plans as information changes, and keep teams focused on agreed outcomes. - Partner with managers and senior managers on program priorities, trade-offs, readiness, and delivery outcomes. **Cross-Functional Alignment and Influence** - Build productive relationships across technical teams, business stakeholders, and partner functions. - Facilitate program discussions and decisions by clarifying options, trade-offs, risks, and delivery impacts. - Create clear communications that summarize program status, progress, decisions, risks, dependencies, and next steps. - Coordinate escalation and follow-up to remove barriers and reinforce accountability. - Influence without direct authority and maintain shared ownership across program teams and stakeholders. **Risk, Dependency, and Delivery Management** - Identify and track program risks, cross-team dependencies, resource constraints, technical issues, and readiness concerns. - Develop mitigation and contingency actions with accountable owners and target dates. - Resolve delivery issues through structured problem-solving, coordinated follow-up, and timely escalation when needed. - Maintain an integrated view of scope, schedule, dependencies, quality, readiness, and delivery progress. - Drive accountability for commitments while balancing competing priorities and adapting plans to changing conditions. **Governance, Metrics, and Program Reporting** - Establish and maintain practical program governance, including roles, review cadences, decision tracking, escalation paths, and accountability. - Track agreed metrics for program health, delivery progress, quality, readiness, adoption, and outcomes. - Use quantitative and qualitative information to identify trends, surface concerns, and recommend corrective action. - Provide concise and accurate reporting to managers, senior managers, and program stakeholders. - Maintain program documentation and ensure decisions, actions, risks, and dependencies remain visible and current. **Agile Delivery and Process Improvement** - Apply Agile practices, including Scrum, Kanban, and iterative planning, based on program and team needs. - Support regular delivery of customer and business value through transparent plans, incremental roadmaps, dependency management, and review. - Reinforce effective team practices related to flow, feedback, planning, accountability, and continuous learning. - Identify recurring execution gaps and contribute practical improvements to planning, communication, tooling, metrics, and delivery processes. - Share lessons learned and useful approaches with teams and other Program Managers. **Team Process Contribution** - Contribute ideas and feedback that improve program execution and team processes. - Document and share practical approaches, templates, and lessons learned from assigned programs. - Help assigned teams adopt consistent and effective delivery practices. - Participate in continuous improvement activities within Technical Operations. ### Experience we feel will set you up for success: - Typically 6+ years of progressive program, project delivery, or technical operations experience, including ownership of cross-functional technical initiatives. - Demonstrated success independently leading medium-to-large technical programs involving multiple teams and business stakeholders with limited oversight. - Proven ability to build program plans, coordinate multiple teams, manage schedules, dependencies and risks, and drive accountability for delivery. - Strong experience partnering with technical and business stakeholders, including managers and senior managers, and communicating program information clearly. - Strong proficiency in program planning, scheduling, dependency and risk management, governance, metrics, communications, and delivery execution. - Strong working knowledge of Agile principles and practices, with practical experience using Scrum, Kanban, iterative planning, or hybrid delivery models. - Ability to apply fit-for-purpose delivery methods, support team flow and feedback, and improve predictability, quality, and customer value. - Experience leading technology programs involving software platforms, cloud services, data, integrations, security, infrastructure, digital transformation, or comparable technical domains. - Strong facilitation, communication, negotiation, and conflict-resolution skills, with the ability to build alignment without direct authority. - Strong judgment and analytical skills, with the ability to balance competing priorities and connect execution details to program outcomes. - Track record of contributing practical improvements to program execution and team processes and sharing useful lessons learned. - Bachelor’s degree in Business, Computer Science, Engineering, or a related field, or equivalent practical experience; an advanced degree may be beneficial. - Relevant certifications such as PMP, PgMP, PMI-ACP, Scrum, Kanban, SAFe, or cloud platform credentials are valued when supported by demonstrated practical expertise. - Adaptable and accountable, with a consistent record of delivering effectively in fast-paced environments with evolving priorities and high complexity.