Program Manager, III (Retail Energy Background Required)

Job description

At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day. Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company. Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance. VertexOne is proudly Certified as a Great Place to Work®. Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture. YOU MUST HAVE: Experience in a retail utility industry to qualify as a potential candidate for this role The Program Manager III is responsible for overseeing and coordinating multiple projects within a program to ensure they align with the organization's strategic goals. This role involves planning, executing, and finalizing projects according to strict deadlines and within budget. The Program Manager III will work closely with project managers, stakeholders, and senior leadership to deliver successful program outcomes. Essential Job Duties: • Program Planning: Develop comprehensive program plans that outline scope, goals, deliverables, resources, and timelines. Ensure alignment with organizational objectives. • Project Coordination: Oversee and coordinate multiple projects within the program. Ensure project managers have the support and resources needed to succeed. • Stakeholder Management: Engage with stakeholders to understand their needs and expectations. Provide regular updates on program status and address any concerns. • Risk Management: Identify and mitigate risks that could impact program success. Develop contingency plans and proactively address potential issues. • Budget Management: Manage program budgets, ensuring projects are delivered within financial constraints. Monitor expenditures and optimize resource allocation. • Performance Monitoring: Track and report on program performance using key performance indicators (KPIs). Ensure projects are on track to meet goals and deadlines. • Process Improvement: Continuously evaluate and improve program management processes. Implement best practices and lessons learned from previous projects. • Team Leadership: Lead and mentor project managers and other team members. Foster a collaborative and high-performance work environment. Job Requirements/Qualifications: • At least 6 years of experience in Utilities industry - specifically the retail energy sector • At least 3 full lifecycle CIS or Enterprise Resource Planning (ERP) required • 6 years of experience in project or program management, with a proven track record of managing complex programs in a utility technical or SaaS environment. • Proven success managing complex projects or programs in SaaS or tech environments. • Skills: Strong leadership, organizational, and communication skills. Proficiency in project management software and tools (e.g., MS Project, Asana, Jira). • Certifications: Relevant certifications such as PMP (Project Management Professional) or PgMP (Program Management Professional) are highly desirable. Personal Attributes: • Strategic thinker with strong problem-solving abilities • Excellent interpersonal and negotiation skills • Ability to manage multiple priorities and work under pressure • Detail-oriented and results-driven What VertexOne has to offer: • Comprehensive medical, dental, vision, disability, life insurance • Health Savings Account (HSA), Flexible Spending Account (FSAs) • 401K match • Flexible PTO • Employee recognition platform with monetary rewards • 100% Remote work environment • Initial work from home stipend • Leadership/Coaching training programs • Free access to Bizlibrary for unlimited professional development • Employee Assistance Program (EAP) with counseling sessions available 24/7 • Health and wellbeing programs • Paid parental leave • Employee bonus referral program • Employee Discount Program About VertexOne: VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers. With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction. For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit . Equal Opportunity Employer: VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation.