Program Manager, Infusion Services - Gastroenterology

Job description

The Program Manager, Infusion Services, Gastro serves as the strategic business lead for the SKYRIZI Infusion Service Network (ISN), a critical component of AbbVie's gastroenterology commercial infrastructure. This role is responsible for developing and directing program strategy, conducting rigorous performance evaluation and return-on-investment (ROI) assessment, and delivering actionable recommendations to senior leadership to continuously optimize the ISN program and related infusion business initiatives. The Program Manager functions as the primary cross-functional liaison, connecting Trade ISN program services, Market Access APEX (the data-processing function for ISN accounts), and the Gastro Account Manager (GAM) National field team. This individual oversees the design and execution of quarterly Business Reviews (QBRs) with ISN accounts, ensuring all reviews are grounded in meaningful metrics and oriented toward improving patient outcomes for SKYRIZI infusion therapy. The role also champions the development of additional evaluation tools required for ongoing program assessment and optimization. Success in this position requires demonstrated executive presence, exceptional analytical and communication capabilities, and the ability to drive alignment across a complex matrix organization. The Program Manager will engage confidently with both internal leadership and external partners, translating data and insights into compelling, strategic narratives. The following reflects the principal duties, responsibilities, and expectations of this role. Additional duties may be assigned as business needs evolve. Lead strategic oversight of the SKYRIZI Infusion Service Network (ISN), serving as the accountable business owner for program direction, performance standards, and long-term growth objectives. Evaluate program performance on an ongoing basis, including comprehensive ROI assessment, operational metrics review, and overall business impact analysis; synthesize findings into clear, data-driven recommendations. Identify and recommend program enhancements and process improvements to optimize the ISN program and related infusion business programs in alignment with AbbVie's commercial priorities. Serve as the primary liaison and point of integration among Trade ISN program services, Market Access APEX, and the GAM National field team, ensuring seamless information flow, coordinated execution, and shared accountability across all stakeholder groups. Oversee the end-to-end development and execution of quarterly Business Reviews (QBRs) with ISN accounts, including agenda design, data compilation, presentation development, and follow-through on action items. Ensure all QBRs are metric-driven, patient-outcome focused, and structured to support continuous improvement conversations with ISN account partners. Develop, or oversee the development of, additional evaluation tools, dashboards, and reporting frameworks necessary for ongoing program assessment, performance benchmarking, and strategic decision-making. Navigate AbbVie's matrixed organizational structure with proficiency; proactively build relationships, manage competing priorities, and drive cross-functional alignment to advance program objectives. Communicate program findings, strategic recommendations, and performance updates to internal leadership and external stakeholders with a high degree of clarity, credibility, and executive presence. Partner with legal, compliance, regulatory, and other internal functions as needed to ensure all program activities adhere to AbbVie policies, industry regulations, and applicable laws. Support change management and adoption efforts as new program strategies, tools, or processes are introduced to field teams and external accounts. Required Qualifications: Bachelor's degree required; advanced degree (MBA, MHA, MPH, or related field) preferred. Minimum of 5–7 years of progressive experience in commercial strategy, program management, market access, trade, or a related function within the pharmaceutical, biotech, or healthcare industry. Demonstrated experience leading complex, cross-functional programs and evaluating business performance outcomes. Proven ability to work effectively across a matrix organization, building consensus and influencing without direct authority. Strong executive presence with the ability to represent AbbVie credibly in both internal and external settings. Exceptional written and verbal communication skills, including the ability to develop and deliver executive-level presentations and reports. Strong analytical acumen; ability to interpret complex data sets, identify trends, and translate insights into actionable strategy. Preferred Qualifications: Prior experience in infusion services, specialty pharmacy, or a related clinical/commercial environment. Familiarity with market access operations, trade strategy, or specialty account management in a pharmaceutical commercial context. Experience working with or alongside a national field sales or account management team. Working knowledge of patient services program infrastructure and specialty product distribution models. Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​ The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of thisposting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location,and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​ We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​ This job is eligible to participate in our long-term incentive programs. ​ Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission,incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless anduntil paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.​ AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . Follow @abbvie on LinkedIn, Facebook , Instagram , X and YouTube.