Program Manager, Internal Systems

Job description

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures. About the Role: We're looking for a high-ownership, high-performing Program Manager to own cross-functional programs across our internal tooling, IT and security systems, and vendor landscape. You will translate cross-functional requirements into clear project plans, you'll keep stakeholders updated through timely and clear status updates, and you'll ensure projects and programs deliver successfully and on-time with tight alignment across teams. Your work will directly support the efficiency and efficacy of the entire company as we rapidly scale. You're equally comfortable running a tight program review and building the automation that makes the next review run itself. This is a high-ownership role with real surface area from day one. You'll report into the Internal Systems team and partner directly with every function at Stord. What You’ll Do: Run the programs that keep Stord's systems healthy. Own planning, execution, and reporting for cross-functional Internal Systems initiatives — from tooling rollouts to system migrations to process redesigns. Create structure & accountability across teams. Translate high-level integration goals into detailed project roadmaps, charters, RACIs, and workflows that create momentum across teams. Build automation first. Identify manual, repetitive internal work and replace it with automation, workflows, and AI agents. Treat "add a person" as the last resort, not the default. Keep the operating rhythm. Run the recurring reviews, dashboards, and status communications that give leadership a clear, current view of Internal Systems health. Support the compliance evidence process and cadence. Partner with Security and Finance to keep our SOC controls, evidence collection, and audit calendar continuously on track, so audit readiness is a steady state. Build the Internal Systems playbook. Bring structure and follow-through to the Internal Systems function, and help set the standards, playbooks, and documentation the team will run on. Manage Cross-Functional Execution: Partner with leaders across the business to align on priorities, remove roadblocks, and push execution forward. Ensure executive and stakeholder visibility. Maintain crisp project documentation and dashboards, and inform all stakeholders, including senior leadership, on progress and escalations. What We’re Looking For: 5+ years in program management or a closely related field — at a fast-growing technology company. A track record of running cross-functional programs end to end, with the organization and follow-through to keep many threads on schedule. Hands-on experience coordinating integrations across a modern software stack Experience managing vendors, contracts, and renewal cycles. An automation-first instinct — you've used scripts, no-code/low-code tools, or AI to eliminate manual work, and you're eager to do more of it. Exceptional written and verbal communication skills, with the ability to distill complexity and communicate with clarity and precision. Obsessive attention to detail with a high bar for execution, follow-through, and the quality of your own work product.