Program Manager – Sales & Operations Planning (S&OP) and Master Scheduling

Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Group/Division The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. Job Description/Preferred Qualifications The Program Manager – Sales & Operations Planning (S&OP) and Master Scheduling is responsible for designing, implementing, and leading an integrated planning process that aligns customer demand, operational capacity, supply availability, and financial objectives. This role serves as the central orchestrator between Business, Operations, Supply Chain, Finance, and Product Management teams to ensure business plans are translated into executable build plans that optimize customer service, operational efficiency, inventory, and financial performance. The candidate thrives in ambiguity, drives results through influence rather than authority, and is skilled at bringing together diverse stakeholders to solve complex business challenges. This individual combines strategic thinking with disciplined execution to establish scalable planning processes that support growth and operational excellence. Key Responsibilities: Build and Lead the S&OP Process Design, implement, and continuously improve an integrated Sales & Operations Planning (S&OP) process. Establish governance, decision-making frameworks, planning calendars, and performance metrics. Lead monthly cross-functional reviews that align demand, supply, and financial plans. Drive organizational adoption of planning best practices and process discipline. Forecasting and Build Plan Development Partner with Sales, Product Management, and Commercial teams to develop and maintain demand forecasts. Translate forecasts into executable master production and build plans. Balance customer demand, supply constraints, inventory targets, capacity limitations, and financial objectives. Key Competencies and Leadership Attributes Dealing with Ambiguity Operates effectively in evolving environments with incomplete information. Creates structure, clarity, and direction where processes or governance do not yet exist. Makes informed decisions despite uncertainty while managing risk appropriately. Drive for Results Demonstrates a strong sense of ownership and accountability. Consistently delivers outcomes that improve customer experience, operational performance, and business results. Balances strategic thinking with executional rigor. Collaboration and Stakeholder Leadership Builds strong partnerships across Sales, Operations, Supply Chain, Finance, Manufacturing, and Product teams. Establishes trust and credibility with stakeholders at all organizational levels. Drives alignment among teams with competing priorities to achieve shared business objectives. Customer Focus Places the customer at the center of planning and operational decisions. Understands how forecasting, scheduling, and supply decisions impact customer outcomes. Advocates for solutions that improve reliability, responsiveness, and customer satisfaction. Financial and Business Acumen Understands the trade-offs between service levels, inventory, cost, capacity, and profitability. Makes planning decisions that optimize both customer outcomes and financial performance. Connects operational metrics to broader business objectives. Curiosity and Continuous Learning Challenges conventional thinking and seeks to understand root causes. Leverages data, analytics, and diverse perspectives to identify opportunities for improvement. Continuously explores new approaches to improve planning effectiveness and operational performance. Navigating Complex Stakeholder Alignment Excels at bringing together diverse stakeholders to solve complex business challenges. Simplifies complex issues and facilitates decision-making. Influences without direct authority and builds consensus around critical business priorities. Success Profile The ideal candidate is a business integrator, systems thinker, and change agent who can establish a scalable S&OP process, translate forecasts into actionable build plans, balance customer and financial outcomes, and drive alignment across a complex stakeholder landscape to deliver measurable operational results. Minimum Qualifications Bachelor's degree in a related field with 12 years or more of relevant experience; or Master's degree in a related field with 8 years or more of relevant experience or a Doctorate degree in related field with 5 years or more of significant experience Base Pay Range: $163,000.00 - $277,100.00 Annually Primary Location: USA-CA-Milpitas-KLA KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process. KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at or at +1-408-352-2808 to request accommodation. 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