Program Manager, Teleoperations

Job description

# **Our Mission** Expand human ambition in the physical world. *Critical infrastructure is constrained by labor shortages, hazardous working conditions, and operational complexity. Watney builds and deploys autonomous robotic systems that increase the speed and capacity of buildout, starting with data centers.* ## **About the Role** The Program Manager, Teleoperations role is the first of its kind. You’ll be responsible for teaching our robot how to perfectly execute a task by leveraging our broad network of robot pilots. You’ll work with our robot pilots, Southeast Asia management team and ML researchers to design and execute our teleoperation roadmap. We’re looking for someone with exceptional critical thinking, strong interpersonal skills, and experience managing international resources. You should be equally comfortable discussing data artifacts with our researchers, with short notice global travel, and rolling up your sleeves for late-night performance analysis. ## **What You'll Do** - Be directly responsible for the performance of a team of 250+ pilots - Work with our team of robot pilots on live deployments - Define KPIs, measure performance (telemetry, task times, etc.) and close the feedback loop to turn good pilots into great ones - Work with our Southeast Asia team to implement organizational structure improvements - Partner with the engineering team to turn performance findings into hardware and software changes ## **What You'll Bring** - 4+ years of experience in working with off-shore resources (customer support, moderation, data annotation etc.) at a consulting firm or technology company - Strong data analysis skills and comfort with messy real-world data - Clear written and verbal communication skills - Willingness to work hard in a scrappy environment We’re committed to building a diverse, inclusive team. At Watney Robotics, we welcome people of all backgrounds and identities, and we make hiring decisions based on skills, experience, and potential. If you’re passionate about robotics but don’t meet every requirement, we still encourage you to apply! # **Curious to learn more?** Follow us here on[**X**](https://x.com/watneyrobotics/)and[**LinkedIn**](https://www.linkedin.com/company/watneyrobotics/about/)