Program Operations Specialist

Job description

Thank you for considering a career with the Research Foundation of The City University of New York (RFCUNY). The team at RFCUNY is made up of dedicated, talented professionals committed to providing the services that allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries. We are pleased that you are interested in exploring opportunities to join RFCUNY. Primary Location: CUNY SCHOOL OF PROFESSIONAL STUDIES Bargaining Unit: No About the CUNY School of Professional Studies: As a leading online school in New York since 2006, the CUNY School of Professional Studies (CUNY SPS) offers the most online bachelor's and master's degree options at the City University of New York, and serves as the University's first undergraduate all-transfer college. With 26 degrees and numerous other non-degree and grant-funded workplace learning programs, CUNY SPS meets the needs of adults who wish to finish a bachelor's degree, progress from an associate's degree, earn a master's degree or certificate in a specialized field, and advance in the workplace or change careers. Consistently ranked highly by U.S. News & World Report for its online offerings, CUNY SPS has emerged as a nationwide leader in online education. The School's renowned and affordable online programs ensure that busy working adults may fulfill their educational goals on their own time and schedule. As CUNY SPS moves beyond its’ 20th year, we dedicate ourselves to engendering an innovative and transformative student-centered experience. Within and created at the same time as CUNY SPS, the Office of Innovative Learning Solutions (ILS) designs custom workplace learning programs to help organizations achieve their goals. We are experts in research-based learning practices, online as well as in-classroom curriculum development and implementation. We are uniquely positioned to respond to organizational learning needs and support change management initiatives swiftly and effectively. Partnership Description: CUNY SPS partners with the Department of Social Services (DSS) Office of Policy, Procedures & Training (OPPT) to support the Department of Homeless Services (DHS) by creating and managing a comprehensive learning program to support DHS and DHS provider staff as they work to address, reduce, and ultimately prevent homelessness in New York City. Specifically, the program (1) writes procedures to support shelter operations and (2) creates learning resources to train DHS and DHS provider staff on operational processes and city-mandated topics. Position Description: The Program Operations Specialist reports to the Deputy Director of Program Management and manages enrollment, scheduling, logistics, learner support, LMS administration, and operational reporting across training programs. Position Duties and Responsibilities: Manage setup, maintenance, and content uploads for e-learning, Instructor-Led Training (ILT), Virtual Instructor-Led Training (VILT), and curriculum offerings within the Learning Management System (LMS). Conduct final quality assurance and readiness activities for courses and curricula within the LMS. Manage end-to-end enrollment processes for course offerings. Plan, schedule, and coordinate logistics for ILT and VILT sessions. Execute pre-launch review and launch preparation activities, including, but not limited to: Partner with Curriculum Developers and stakeholders to coordinate launch strategy Communicate with learners (where applicable) Coordinate with stakeholders to define the pre-launch review or launch audience to set up in the LMS Create pre-launch review and launch level 1 evaluation links and QR codes (eventually will include level 3) Set up level 2 pre- and post-training assessments in the LMS Support ILT classroom preparation and readiness. Manage production and distribution of course materials in print and digital formats. Track and manage attendance for ILT and VILT sessions. Produce and distribute stakeholder reports on enrollment, attendance, and learning outcomes for ILT and VILT. Maintain and update monthly training metrics within reporting platforms. Serve as the primary point of contact for training inquiries and learner support. Support the development, testing, and implementation of operational solutions and process improvements that strengthen the Program Management function. Lead special projects and perform other duties as assigned. Qualifications: Minimum requirements for the position: Education and experience for one of the following: A bachelor's degree with three (3) years of full-time experience directly related to program coordination supporting large-scale learning or professional development programs. An associate’s degree with four (4) years of full-time experience with program coordination supporting large-scale learning or professional development programs. Experience utilizing learning management systems and reporting platforms to support learning programs. Strong problem-solving abilities to independently resolve routine and complex issues. Excellent written, verbal, presentation, and interpersonal communication skills, with the ability to present information effectively to diverse audiences. Strong organizational skills, attention to detail, and ability to keep accurate records. Proven ability to build and maintain relationships with program partners, facilitators, and learners. Ability to take initiative and perform work both independently and collaboratively. Competence in adapting to changing situations and priorities. Strong computer skills and proficiency in Microsoft Office (Word, Excel, and PowerPoint). Additional Notes: Submit a writing sample. Deliver a brief presentation. Participate in a phone screen, two virtual or in-person panel interviews, and follow-up calls as needed. Please note: Candidates must be authorized to work in the United States on a continuous basis. Sponsorship is not available for this position. Location: 4 World Trade Center Pay Range: $65,000 to $75,000 RFCUNY Benefits RFCUNY Employee Benefits and Accruals Equal Employment Opportunity Statement The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.