Program Representative

For over 35 years, Youth Villages has transformed the lives of children and families nationwide through innovative, research-based programs focused on preserving and restoring families. As a national leader in children’s mental and behavioral health, we serve more than 47,000 youth, young people, and their families annually across 29 states and Washington, D.C. Our proven treatment models drive long-term success in child welfare, juvenile justice, and mental health systems. At Youth Villages, we do what works — partnering with others to expand our impact and advocate for meaningful, lasting change. We're seeking purpose-driven individuals who are passionate about making a difference. With a dedicated team of more than 5,000 staff, Youth Villages is committed to investing in and supporting our employees by offering opportunities to build a fulfilling career through professional growth, personal development, and a mission that matters— helping children and families live successfully. For more information, please visit Essential Duties and Responsibilities: The Program Representative: Learns about Youth Villages' programs, improves marketing skills, and keeps abreast of competition Meets or exceeds census goals in an assigned region Builds positive relationships while pursuing case referrals through informational meetings, open houses, trade and agency shows, and other community outreach Establishes relationships with key community providers (including but not limited to: psychologists, psychiatrists, employee assistance agencies, insurance carriers, mental health centers, schools, community groups, juvenile court personnel and juvenile court judges, human service workers and social workers) Identifies new referral sources and builds relationships with existing referrers Responds to customer service needs and monitors customer satisfaction Completes pre-placement assessments for the purpose of securing funding and communicates progress and barriers to the appropriate customers Identifies key state-level contacts for the purpose of assessing state-wide mental health services and the needs of children and families Maintains ongoing contact with key referral sources through presentations, meetings, phone calls, emails, mailings, and other outreach Engages in mass mailing/e-mailing, cold calls, and other efforts to make individuals aware of Youth Villages Manages a large base of diverse referral sources and seeks to understand each referral source's needs to facilitate the referral and assessment process Performs other duties as assigned Additional Information: Schedule is flexible and non-traditional as it is based around the availability of youth and families served. Applicants must possess a current, valid driver’s license, an automobile for work purposes, and proof of auto insurance. Community-based staff will be reimbursed for applicable mileage. Qualifications: Master’s degree in a social services discipline (preferred) Bachelor's degree in social services field (required) Degrees that can be considered include: social work, drug and alcohol education or counseling, psychology, criminal justice, guidance counseling, or marriage and family therapy (others subject to review) Experience with community-based services (required) Strong organizational skills and attention to detail Excellent written, verbal, and oral skills Ability to manage multiple priorities simultaneously Basic computer knowledge Ability to maintain a flexible schedule Youth Villages Benefits Medical, Dental, Prescription Drug Coverage and Vision 401(k) Time off: 2 week paid vacation (full-time) / 1 week paid vacation (part-time) 12 paid sick days per year 11 paid holidays Paid Parental Leave Mileage & Cell Phone Reimbursement (when applicable) Tuition reimbursement and licensure supervision Growth & development through continuous training Clinical and administrative advancement opportunities *Benefits are excluded for variable status employees. Youth Villages is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Youth Villages is committed to not only advancing diversity, equity, and inclusion in the workplace but also in our work with children and young adults. We know that children, families and young people of color can face inequity in child welfare and justice systems, and we train our employees to build the skills they need to work with the communities that we serve, as well as, other employees from different cultures and backgrounds. Youth Villages is opposed to racism in any of its forms and is committed to inclusion, equity, and diversity. We believe that respect for each other is crucial in the work that we do each day.