Program Supervisor and Scheduler

Job description

Program Supervisor and Scheduler Job Description Job Title: Program Supervisor and Scheduler Dept/Location: Effective Date: July 13, 2026 FLSA Status: Compliant Summary/Objective: The Program Manager is responsible for the day-to-day operations and staff management of individuals with developmental disabilities. This role ensures compliance with regulations, provides direct support to individuals, and fosters a professional and positive environment. Primary Job Duties & Essential Functions of the Position: Compliance and Regulations: • Ensure adherence to applicable Ohio Department of Developmental Disabilities regulations and agency policies. • Maintain working knowledge of relevant regulatory entities. • Represent the agency in community or interagency activities (as needed). • Attend required trainings and stay informed of industry developments. • Assist with state audits and compliance reviews (as directed). Staff Management: • Participate in staff meetings and hold regular team meetings. • Maintain appropriate staffing levels aligned with individual needs and safety. • Oversee Direct Support Professionals (DSPs) assigned to the site. • Ensure clear communication with families, guardians, and other stakeholders. • Train DSPs on skill development, individual needs, and proper documentation. • Complete and file all required training records (both staff and personal). • Assist the Director of Operations in filling vacancies or DSP absences. Perform all DSP duties when necessary. Professionalism and Leadership: • Cultivate a professional and respectful work environment. • Maintain composure and professionalism in challenging situations. • Exemplify appropriate appearance, conduct, and communication. • Provide day-to-day leadership aligned with the agency's mission and values. Support of Individuals Served: • Represent the agency in Individual Service Plan (ISP) meetings. • Advocate for the rights of individuals served. • Assist with transportation to appointments and activities. • Collaborate with staff and supervisors to meet individual needs. • Identify medical services, social activities, budgets, and recordkeeping requirements. • Facilitate achievement of goals and outcomes outlined in ISPs. • Report major incidents, unusual incidents, and medication errors. • Organize or oversee recreational and community activities aligned with individual preferences. • Ensure staff receive accurate information on individuals served. Health and Safety: • Assist with daily medication administration and healthcare activities. • Ensure residences are safe and compliant, conducting safety drills as required. • Report critical incidents and major issues to the Director of Operations. • Respond to emergencies and take appropriate action. • Provide on-call coverage and establish procedures for DSP guidance in your absence. • Oversee the reporting and follow-up of major/unusual incidents and medication errors. Records Management: • Complete and file required documents (weekly site visits, medical summaries, etc.). • Ensure timely completion of ISP-related documentation. • Manage individual budgets and banking, reconciling accounts monthly. • Ensure accurate and timely financial records and receipts. • Maintain required documentation for individuals served (records, finances, benefits). Supervisory Responsibility: Directs the work of the Direct Support Professionals working at the assigned site. Work Environment: • The work environment includes varied residential settings and community locations. • Potential exposure to unsanitary conditions, allergens, pets, pests, bodily fluids, etc. • Requires understanding of infection control, safety techniques, and basic household hazards. • Occasional exposure to extreme weather conditions. • Requires frequent interaction with individuals served, families, and staff. • Travel by car with exposure to changing weather conditions; moderate noise level. • This job routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and faxes • Frequent contact and interaction with people receiving services, family, and employees • While performing the duties of this position the employee travels by automobile and is exposed to changing weather conditions • The noise level in the work environment is usually moderate Physical Demands: • Requires standing, walking, sitting, reaching, using stairs, talking/hearing. • Frequent stooping, kneeling, bending, twisting, pulling, pushing, flexing, and crouching. • Ability to lift, carry, or move up to 30 lbs. regularly, and up to 60 lbs. occasionally. • Requires close vision, distance vision, peripheral vision, depth perception, and focus adjustment. Position Type/Expected Hours of Work: This is a full-time position (40 hours/week); Days and hours vary with flexibility to work evenings, overnights, and weekends when necessary to meet the needs of the program. Fill in for absent employees when needed. Travel: • Primarily local travel during business hours (client homes, appointments, activities). • Some out-of-area and overnight travel may be required. Qualifications: • High school diploma or GED (minimum). • Basic computer skills (Microsoft Office Suite). • One year of experience supporting individuals with developmental disabilities. • One or more years of supervisory and management experience in human services. Preferred Qualifications: • Bachelor's degree in human or social services (or related field). • Three or more years of supervisory and management experience in human services. • Proficiency in Microsoft Office Suite and other relevant applications. Additional Requirements: • Must pass background checks, including pre-employment physical and drug screen. • Must be 21 years of age or older with a valid driver's license and liability insurance (if driving for work). • Must be able to read, write, and understand English, effectively communicating with various stakeholders. Disclaimer: This job description is not exhaustive, and duties may change at any time.