Program Support Specialist, Assembly Solutions Group

Job description

We are looking for a Program Support Specialist (Assembly Solutions Group) to join our Rexel USA team in Santa Clara, CA! Summary: The Program Support Specialist is responsible for the management of project business for the Assembly Solutions Group. The Program Support Specialist interfaces with the customer, manages relationships with sales and vendors, and is responsible for maintaining clear and timely communication throughout the project. What You'll Do: Manage all aspects of medium to high profile/complex projects including delivery schedule, scope and/or scope creep Be responsible for organizing all project documentation such as OMS, Drawings, Test Reports, submittal packages, and Certificates of Compliance Proactively seek alternative methods to deliver the project on time and within budget Collaborate in creating process designs/approaches for new processes/fulfilment methods Support Sales, Engineering, Supply Chain, Manufacturing and Quality management, particularly with regard to documentation and records Identify areas for improvement, suggest solutions, submit ideas, and execute on implementation Coordinate with vendors, customers, and sales teams on pricing, order placement, claims and returned goods to ensure we are meeting customer expectations Other duties as assigned Job Duties Disclaimer: The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA. What You'll Need 3+ years of quotation, project management, or customer service experience Track record of independent process ownership Process experience in a Quality Control setting (ISO preferred) Be willing to obtain, in process of obtaining, or currently have an active Project Management Professional (PMP) certification High School or GED - Required 4 Year / Bachelor's Degree - Preferred Knowledge, Skills & Abilities Excellent computer skills required Ability to prioritize and manage multiple tasks and deadlines Excellent communication and presentation skills Strong analytical skillset for troubleshooting technical processes Be obsessed with continuous improvement Familiar with reading plans and specifications, schematics and single line drawings Ability to effectively communicate with customers and peers Knowledge of Microsoft Outlook, Word, Excel, and Power Point Physical Demands: Sit: Must be able to remain in a stationary position - Frequently – 21% to 50% Walk: Must be able to move about inside/outside office or work location - Frequently – 21% to 50% Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51% Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally – up to 20% Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Frequently – 21% to 50% Weight and Force Demands: Up to 10 pounds - Frequently – 21% to 50% Up to 25 pounds - Occasionally – up to 20% Up to 50 pounds - Occasionally – up to 20% Working Environment: Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Frequently – 21% to 50% Exposed to electrical hazards; risk of electrical shock - Occasionally – up to 20% Handles or works with potentially dangerous equipment - Occasionally – up to 20% Travels to offsite locations - Occasionally – up to 20% Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law. For the state of California only, the pay is $54,815.90 to $68,519.88 , depending upon qualifications, experience, and other considerations permitted by law. Commission/Bonus Plan: Branch Pool Plan Our Benefits Include: Medical, Dental, and Vision Insurance Life Insurance Short-Term and Long-Term Disability Insurance 401K with Employer Match Paid vacation and sick time Paid company holidays plus flexible personal days per year Tuition Reimbursement Health & Wellness Programs Flexible Spending Accounts HSA Accounts Commuter Transit Benefits Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few. Employee Discount Programs Professional Training & Development Programs Career Advancement Opportunities – We like to promote from within Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce. Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law. Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.