Program Team Leader (On-Call) - Exceptional Needs Program

Job description

We're a not-for-profit mental health centre based in Calgary, with locations across Alberta. Our mission is to build good mental health and well-being so everyone can thrive in their community. We're looking for an On Call Program Team Leader to join our Exceptional Needs Program! The Team Leader will be reporting to the Program Supervisor or Program Manager; the Team Leader will be responsible for the operational aspects related to After-hours times, for multiple programs. The Team Leader will demonstrate due diligence in being exceptional in the delivery of high-quality service including operational management, milieu management, and leadership in Dynamic Risk Assessment and Post Crisis Response and in meeting the requirements of the Health and Safety Management System at Wood’s Homes. Why Woods? • 4 weeks vacation plus 14 paid holiday days (exceeds statutory provincial norms) • Excellent extended health package, • Employer matching retirement program, • Perks: GoodLife corporate discount (25%), Technology Purchasing Program (interest free loan to purchase technology), Employee Referral Program (bonus for referring successful candidates) • Continuous opportunity for growth and advancement • Coverage of professional designation annual fees, if applicable • Various opportunities to get involved in committees of interest, events, volunteering Responsibilities: • Responsible for day-to-day / after-hours operations for the unit or program area; Assist manager, supervisors and programs in day-to-day/ after-hours operations as needed, including managing scheduling and sick calls. • 24h On Call responsibilities, communications, and documentation, for scheduled dates. • Supports front line staff including monitoring and authorizing records of staff hours. • Case management responsibilities as per Policy and Procedure guidelines and first level liaison with families, referral services, and communities with the support of a Program Supervisor and Manager. • Responsible for regular and consistent oversight, guidance, coaching and feedback for staff, with relay to Supervisor and Manager. • Participation in admission processes, and case management meetings, when/if applicable. • Reports workplace hazards, unsafe or unhealthy conditions, or incidents (including near misses, injuries, or equipment damage) to their direct supervisor as per the Wood’s Homes Health and Safety Management System. • Facilitates - TCI – Post Crisis Response, and leads or participates in processes related to the completion of Staff Safety Incident Reporting and Formal Debrief(s) that meet the standards of Wood’s Homes Health and Safety Management System. • May be required to supervise, schedule and manage COEs for Casual staff(s). • Executes other responsibilities as required and assigned by the Program Manager. • Excellent communication skills: Verbal and Written Qualifications: • Diploma in Social Sciences or related field (degree preferred) • A minimum of four (4) years’ experience in direct service to children, youth and families. • Demonstrated leadership skills. • Highly developed theoretical understanding of milieu therapy. • Demonstrated critical thinking skills, clinical problem-solving abilities, and clinical writing skills. • Completes all COE’s and required health and safety training. • Personal suitability will be considered. Why choose us. We are committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our employees by welcoming, respecting and valuing their unique perspectives, backgrounds and experiences. At Wood’s Homes we embrace each other’s differences and strive to learn and grow from them. We sincerely thank all applicants for their interest in this position; however, only those moving forward in the selection process will be contacted.