Programme Delivery Excellence Director

Job description

ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG. OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 65 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. ABOUT THE ROLE: We are seeking a highly experienced and strategically minded Programme Delivery Excellence Director to join our Delivery Assurance team. This role will be pivotal to raising change delivery performance across LSEG’s most significant strategic initiatives. The role holder will lead delivery assurance activity on complex business, technology and data-enabled transformation programmes, and be responsible for leading thematic improvement initiatives, to drive future ‘right first time’ delivery, with increased velocity and reduced friction. You will bring industry-leading subject matter expertise in successful delivery of major programmes in Financial Services, and a knowledge and passion for change leadership in complex organisations spanning multi-party ecosystems. A strategic mind and focus on business outcomes are essential , as is the ability to consult with curiosity , and desire to delve into the details of ‘what might be wrong’ and ‘how to set up for success. You will not be starting from scratch. LSEG’s Purpose and Values explicitly include Transformation and Change. An established toolset (based on Clarity, Asana and Jira) and Group Delivery Disciplines (GDDs) have been rolled out. An Enterprise Risk Framework with explicit focus on Transformation Risk exists. The Delivery Office sits as part of a Performance Office with Tools, Data and Operational Excellence sister functions. Together, we have the group-wide mandate to drive continuous improvement across the change portfolio. The Programme Delivery Assurance Director will input into the Head of Delivery Assurance, leading a varying Delivery Excellence and Assurance portfolio , collaborating with colleagues across LSEG’s Divisions and functions, providing valuable insights on delivery findings, implementing improvement initiatives and reporting to Portfolio and enterprise boards. This role requires a blend of strategic oversight, hands-on consulting and programme assurance, initiative leadership, and customer engagement across internal and external partners. WHAT YOU'LL BE DOING: Lead and coordinate deep-dive delivery assurance reviews on complex strategic programmes using industry standard frameworks and GDDs to review against. Identify early indicators of delivery risk and support root cause analysis and resolution / delivery improvement planning Track and report on delivery assurance-related programmatic, business, and financial objectives Identify and lead on firm-wide and Divisional thematic improvement initiatives to improve LSEG’s delivery methods, processes and tools including use of programme data, automation, and artificial intelligence to improve delivery. Provide regular updates to the Portfolio, Programme and Divisional / Enterprise Boards on delivery assurance findings, risks, and improvement progress Align delivery assurance activities with Risk and Audit functions to ensure consistent assurance standards Engage with Delivery Portfolios to monitor delivery assurance compliance. Collaborate with the Transformation Community to communicate delivery excellence expectations and share insights on best practices Build and maintain relationships with external delivery assurance specialists to support technical, design, and engineering reviews Identify programmes requiring enhanced delivery assurance through system-driven metrics and performance indicators Drive the evolution of LSEG’s delivery capability and approach, including through internal learning and development, uplifting GDDs, driving improvements to processes and tools based on insights and lessons learned Promote best practices and knowledge sharing across the investment and transformation communities WHAT YOU'LL BRING: Proven experience as a Programme Director or senior-level Programme Manager, with hands-on experience of delivering complex transformation programmes including large system implementations Proven experience in a senior delivery assurance role within a complex, multi-programme environment Strong understanding of capital investment governance, delivery frameworks, and risk management Demonstrated ability to lead deep-dive reviews and influence senior customers Experience working with external delivery assurance providers and managing third-party assurance engagements Familiarity with engineering and technical quality assurance practices, including delivery and testing metrics and root cause analysis Sophisticated knowledge of software development lifecycle (SDLC) and project management methodologies including agile, waterfall and hybrid project management (qualifications or equivalent certifications crucial) Familiarity with Product Management principles Qualifications and Experience Required Strategic problem solver with strong analytical and problem-solving skills Excellent communication and stakeholder management abilities Ability to work across multiple programmes and adapt to changing priorities Deep understanding of delivery methodologies and assurance frameworks Collaborative leadership style with a focus on continuous improvement Career Stage: Director London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.