Programme Manager

Job description

Key Responsibilities 1. Delivery and governance Plan, run and deliver one or more software projects, or a programme of related projects, on scope, schedule and budget. Define delivery methodology (Agile, Scrum or hybrid) and keep roadmaps, milestones, dependencies and RAID logs current. Track budget, resource utilisation and profitability, and forecast accurately. Identify risks early, escalate with a mitigation plan, and keep quality, security and compliance standards for regulated clients. 2. Stakeholder management Be the trusted advisor to C-level and senior executives at client organisations, especially in banking and fintech. Run steering committees and executive reviews, and report progress, risks and decisions clearly in English. Manage expectations, change requests and commercial discussions together with Sales and Account Management.3. 3. Team leadership Lead cross-functional teams of engineers, QA, BA and designers, onshore and offshore. Coach team members, resolve conflicts and keep delivery quality and morale high. Work with Talent Acquisition and Delivery leadership on resource planning, hiring and onboarding. 4. Continuous improvement Capture lessons learned and share delivery best practices across the company. Introduce tools and AI-assisted practices that improve estimation, reporting and delivery speed. Must have 7+ years of experience as a Project Manager or in a closely related role (Programme Manager, Delivery Manager). English communication at B2 level or higher, written and spoken, suitable for client meetings and executive reporting. Proven experience working directly with C-level executives, especially in the banking or fintech industry. Nice to have Track record delivering software, digital banking, payments, lending or core-system modernisation projects. Experience managing programmes with several parallel projects or vendors. PMP, PgMP, PRINCE2, PMI-ACP, CSM or SAFe certification. Familiarity with financial regulation and security standards (for example State Bank of Vietnam requirements, PCI DSS, ISO 27001). Experience with offshore or distributed delivery models and with Jira, Confluence or similar tools. Bachelor's degree in IT, Business, Engineering or a related field. Core competencies Executive presence, negotiation and clear structured communication. Strong planning, risk management and financial control. Servant leadership, accountability and the ability to stay calm under pressure. SmartDev is an AI-powered software development company headquartered in Vietnam, part of the Verysell Group. We help global businesses deliver faster and build smarter — combining AI-driven development practices with deep expertise across fintech, healthcare, retail, and enterprise technology . Our team of engineers, architects, and AI specialists works across the full stack: from custom software and cloud solutions to generative AI, MLOps, and intelligent automation. At SmartDev, we believe that great architecture and AI-first thinking are a competitive advantage — and we build our teams accordingly. The company is at a pivotal point in our journey: transitioning from a pure IT outsourcing provider to an AI-enabled solutions partner . We have over 200 talented employees working both on-site and remote/hybrid at locations: Danang: 81 Quang Trung, Hai Chau 1 ward, Hai Chau District, Danang Hanoi: Zodiac building, 19 Duy Tan Street, Dich Vong Hau ward, Cau Giay District, Hanoi