Programme Manager (Trade)

Job description

As **Programme Manager**, you'll be the person who turns strategic direction into structured, trackable, real-world delivery. You won't manage the teams — but you'll shape how they work, what they work on, and whether the initiatives your Head of Operations is driving actually stick. This is a senior individual contributor role for someone who is equally at home building a project plan, designing a process, and presenting to a VP. You'll sit across the whole of Trade Lifecycle, partnering closely with Finance, Product, Engineering, Sales, and CRM to make sure the right things get built, rolled out, and embedded — not just kicked off. **Forget long lists, here's what you'll actually spend your time on:** - **Strategic programme management:** own the delivery of Trade Lifecycle's most critical initiatives end to end — from scoping and planning through to execution and review - **Tooling and systems rollout:** lead the planning and delivery of tooling changes across Retention, Credit Control, and Trade Support — working closely with stakeholders to define requirements, manage timelines, and make sure the teams are set up to use new systems effectively. - **Process design and standardisation:** identify where processes are inconsistent, undocumented, or breaking down under scale — and fix them. - **Change management and embedding:** new initiatives have a habit of not sticking. You'll own the change management layer — stakeholder communication, rollout sequencing, training and adoption tracking - **Cross-functional alignment:** act as the senior point of coordination between Trade Lifecycle and Finance, Product, Engineering, Sales, and CRM. - **Insight and performance tracking:** build and maintain the reporting infrastructure that shows whether strategic initiatives are working. Own the KPI framework for transformation delivery **It's not about ticking every box. It's about turning up curious, ready to crack on. You'll do well here if you bring:** - Depth of experience in a programme, operations, or strategy delivery role — ideally in a high-growth tech or marketplace business. - Proven track record of delivering complex, cross-functional initiatives from design through to measurable outcome — not just managing the plan, but owning the result. - Strong project management instincts — you can hold multiple workstreams simultaneously, spot dependencies before they become blockers, and keep senior stakeholders clearly informed without overwhelming them. - Experience leading tooling or systems rollouts in an operational environment — you understand the change management challenge, not just the technical one. - Proficiency with project management tooling (e.g. Jira, Asana, Monday, or equivalent) and reporting tools (e.g. Tableau, Looker, or Sheets/Excel at an advanced level). **We believe great work deserves great rewards. Here's just a taste:** - Competitive salary + annual bonus - Employee Share Programme - Health, well-being and learning support - Gym membership, Smart Tech Scheme and Cycle Scheme - Birthday/Special day leave - Buy & sell holiday scheme - 1 week's paid charity leave and much more! **How we'll get to know each other:** - Screening call with one of our Talent Acquisition Partners - 1st stage: interview with the hiring manager - 2nd stage: interview with our Interim VP, Business Operations - Final stage: panel interview including a short analysis case study If this sounds like the place where you can do your best work, we'd love to hear from you, even if you don't tick every box. **Want to join our Talent Community and be one of the first to know about our vacancies? Register your interest on our** [**Registration Form**](https://jobs.ashbyhq.com/checkatrade/form/register-interest) **At the moment, this role isn’t open to visa sponsorship applications.** **About us**We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business. We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.