Project Coordinator

Job description

The Role Support the pre and post implementation process following all the implementation processes stablished. ​ Technical customer facing expert, able to communicate clearly and easily with mainly technical contacts; ​ Support on gathering all customer requirements to deliver a thorough and customer focused implementation and configuration strategy. ​ Ability to document test scenarios of configuration to support QA. ​ SME in a number of the Solera products, particularly understanding the configuration and integration capabilities. ​ Collaborate with both configuration and training to support on customer requirements understanding and the broader Solera team to deliver newproduct developments. ​ On occasion train the customer on the newly delivered configuration. ​ Support in cross functional alignment with product and sales, to ensure alignment on roadmap ​ Provide support on customer deliveries and SME products. ​ Support and collaborate on the generation of all the Professional Servicesdocumentation Key Competencies ​: 4-6 years of experience in large transformation programs, utilising high-performing teams, ideally leveraging agile methodology ​ Technical requirements gathering or business analysis experience, ideally in Automotive or Insurance markets, able to ‘think out of the box’ to deliver value solutions to customers. ​ Excellent customer facing skills , collaboration and communication. ​ Strong interpersonal skills , able to build relationships within the Professional Services team, passionate about collaborating and communicating mainly with internal stakeholders. ​ Meticulous attention to detail. ​ Tools and Skills ​: JIRA/Confluence ​ - API Tools POSTMAN, JSON, SOAP, Oauth, XML, CSS etc ​ - Excel to Macro level ​ Relationship with other Solera Departments / Customers ​ Product and Development ; Customer Support ​ On occasion attend meetings with Sales and Final Customers