Project Coordinator EMEA, Production

Job description

Under the supervision of a Production Manager or Production Lead, the Project Coordinator, Production provides back-office (non-customer facing) support in a specific timezone to enable 24/5 production delivery. They will report directly into a hub lead for their geo who will manage their capacity and performance. - Assigning linguists to projects within the Lilt platform. - Setting and managing project deadlines according to customer SLAs. - Tracking assignment status, including acceptance and rejection rates from linguists. - Communicates well with local colleagues and internal production team members - Communication with linguists to confirm project status, any risks/issues impacting ability to deliver on time. - Coordination of queries from linguists; logging queries in the appropriate format/platform, directing responses back to linguists within production timelines. - Reassignment of projects to alternative linguists as needed to meet project deadlines or mitigate quality issues. - Data entry and administration related to linguist performance, availability and payments. - Sending and receiving translation quality feedback (revision reports or other format) to linguists. - Checking status of QA checks in Lilt and following up with linguists on non-completion/non-compliance. - Delivering projects by the project deadlines - Ensures all system admin, including data entry, is accurate for their accounts - Has a clear understanding of all production workflows and processes related to their tasks and duties. - Utilize systems and tools released by Production Enablement - Consistently follows correct protocols for their tasks and accounts. - Escalates Production risks/blockers in the appropriate manner to their Production Manager or Lead as soon as they arise. Required Education - Bachelor's Degree Required Experience - Proficient in English at a professional level - Past experience includes translation, project coordination/management, linguistic or other localization related activities. - Solid organizational skills including meticulous attention to detail and multitasking skills - Able to meet deadlines and work under pressure Preferred Experience - 1+ years in a project management role or similar field. AI is changing how the world communicates — and LILT is leading that transformation. LILT's mission is to make the world's information available to everyone, no matter the language they speak. Join our global community who thrive on innovation and excellence. Our collective knowledge, uniqueness, and skills deliver multilingual AI and human-verified services to Enterprises, Governments, and AI Developers around the world. Earn money. Have fun. Advance human knowledge. Work on diverse projects from anywhere, any time you want. Get paid quickly and fairly, and build your professional network in a supportive community—all through a streamlined application process tailored to your expertise. Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at https://lilt.com/legal/privacy. At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at recruiting@lilt.com. LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.